Automobile Damage Claims Specialist
4 weeks ago
Company: Co-operators
Department: Claims
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: This role operates in English.
Additional Information: There are 4 positions available.
The Opportunity:
As a prominent Canadian financial services cooperative, we are dedicated to fostering a sustainable and resilient society. Our team plays a crucial role in realizing this vision, which is why we prioritize our employees, ensuring a robust culture and development opportunities that empower our team to excel and fulfill our mission. You will collaborate with individuals who are genuinely passionate about our clients and communities.
Our Claims department aims to provide reassurance to our clients and communities. Our national team of experienced and trusted professionals serves our clients with empathy. We are committed to ongoing enhancement and operate with integrity, driven by our commitment to doing what is right for our clients.
As an Automobile Physical Damage Adjuster, your responsibilities will include investigating and managing reported claims in accordance with company and regulatory standards. This role primarily involves engaging with policyholders and service providers to deliver exceptional claims service through the assessment of moderately complex auto physical damage claims.
Key Responsibilities:
- Gather details of the incident through investigations conducted via telephone and/or independent adjusters.
- Adjust automobile physical damage claims across various provinces.
- Establish reserves for all claims in line with reserve guidelines.
- Maintain thorough and precise documentation for each claim file.
- Respond promptly to new claims and inquiry calls.
- Interpret coverage and apply it to each loss under home and auto policies, as assigned.
- Issue necessary payments based on the facts of the incident and applicable coverage.
- Adhere to customer satisfaction standards to enhance client retention and mitigate severity in all claims areas.
Success Factors:
- You embrace change and are dedicated to continuous improvement to exceed client expectations.
- Your strong communication skills enable you to convey messages clearly.
- You are a collaborative team player who shares knowledge to support colleagues.
Qualifications:
- You have or are pursuing the CIP Designation.
- You possess 2 years of claims handling experience or 3 years of experience in the insurance or financial sector.
- You have a general understanding of current industry issues and trends related to automobile physical damage claims, client service, time management, and auto repairs.
- You are proficient in Microsoft Word, Excel, Outlook, and familiar with claims database systems.
Benefits:
- Opportunities for training and development to advance your career.
- Paid time off to support personal and family needs.
- A holistic approach to well-being, with a supportive workplace culture.
- Paid volunteer days to contribute to your community.
- A comprehensive total rewards package, including competitive salary, pension, and benefits.
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