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Automobile Damage Claims Adjuster

3 months ago

Burlington, Ontario, Canada Co-operators Full time

Company: Co-operators

Department: Claims

Employment Type: Regular Full-Time

Work Model: Hybrid

Language: This role operates in English.

Additional Information: There are 4 positions available.

The Opportunity:

At Co-operators, we are dedicated to fostering a sustainable and resilient society through our financial services. Our team plays a crucial role in realizing this vision, and we are committed to nurturing our employees by providing a robust culture and opportunities for professional growth. You will collaborate with individuals who are genuinely passionate about supporting our clients and communities.

Our Claims department aims to deliver peace of mind to our clients and the communities we serve. Our national team of skilled and trusted professionals approaches each claim with empathy and integrity, continuously striving for improvement and excellence in service.

As an Automobile Damage Claims Adjuster, your responsibilities will include investigating and managing reported claims in line with company policies and regulatory standards. This role primarily involves engaging with policyholders and service providers to effectively adjudicate moderately complex auto damage claims.

Key Responsibilities:

  • Conducting thorough investigations to gather details of the loss via telephone or through independent adjusters.
  • Adjusting automobile damage claims across various provinces.
  • Setting reserves for all claims according to established guidelines.
  • Maintaining comprehensive and precise documentation for each claim file.
  • Responding promptly to new claims and inquiries over the phone.
  • Interpreting coverage and applying it appropriately to each case under home and auto policies.
  • Processing necessary payments based on the facts of the loss and applicable coverage.
  • Upholding customer satisfaction standards to enhance client retention and mitigate claim severity.

Qualifications for Success:

  • Ability to adapt to change and a commitment to continuous improvement to exceed client expectations.
  • Strong communication skills to convey information clearly and effectively.
  • Team-oriented mindset, sharing knowledge to support colleagues.

Required Qualifications:

  • Possession of or progress towards the CIP Designation.
  • Minimum of 2 years of claims handling experience or 3 years in the insurance/financial sector.
  • General knowledge of current industry trends and issues related to automobile damage claims, client service, time management, and auto repairs.
  • Proficiency in Microsoft Word, Excel, Outlook, and familiarity with claims database systems.

Benefits:

  • Opportunities for training and professional development.
  • Paid time off to accommodate personal and family needs.
  • A holistic approach to well-being, supported by a positive workplace culture.
  • Paid volunteer days to contribute to community initiatives.
  • A comprehensive rewards package, including competitive salary, pension, and benefits.