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Automobile Physical Damage Claims Specialist
2 months ago
About the Role:
We are seeking a skilled Auto Physical Damage Claims Adjuster to join our Claims team at Co-operators. As an integral part of our team, you will play a key role in delivering exceptional claims service to our clients.
Key Responsibilities:
- Investigate and facilitate reported claims against policyholder coverages in accordance with Company and Regulatory guidelines.
- Interact with policyholders and service providers to deliver claims service through the adjudication of moderately complex auto physical damage claims.
- Adjust automobile physical damage claims in multiple provinces.
- Establish reserves on all claims in accordance with the reserve guideline.
- Maintain detailed and accurate claim file documentation.
- Answer phone calls in a timely manner for new claims and inquiry calls.
- Interpret coverage and apply it to each loss under home and auto, as assigned.
- Issue required payments as determined by the facts of the loss and applicable coverage.
- Adhere to customer satisfaction standards to contribute to increased customer retention and reduction of severity in all areas of claims.
Requirements:
- CIP Designation or working towards it.
- 2 years claims handling experience or 3 years of insurance/financial professional experience.
- General industry knowledge on current issues and trends in handling automobile physical damage losses, client service, time management, and auto repairs.
- Proficient with Microsoft Word, Excel, Outlook, and familiar with claims database systems.
What We Offer:
- Training and development opportunities to grow your career.
- Paid time off to support your personal and family needs.
- A holistic approach to your well-being, with a supportive workplace culture.
- Paid volunteer days to give back to your community.
- A comprehensive total rewards package, including competitive salary, pension, and benefits.
