Automobile Physical Damage Claims Specialist

7 days ago


Burlington, Ontario, Canada Co-operators Full time

About the Role:

We are seeking a skilled Auto Physical Damage Claims Adjuster to join our Claims team at Co-operators. As an integral part of our team, you will play a key role in delivering exceptional claims service to our clients.

Key Responsibilities:

  • Investigate and facilitate reported claims against policyholder coverages in accordance with Company and Regulatory guidelines.
  • Interact with policyholders and service providers to deliver claims service through the adjudication of moderately complex auto physical damage claims.
  • Adjust automobile physical damage claims in multiple provinces.
  • Establish reserves on all claims in accordance with the reserve guideline.
  • Maintain detailed and accurate claim file documentation.
  • Answer phone calls in a timely manner for new claims and inquiry calls.
  • Interpret coverage and apply it to each loss under home and auto, as assigned.
  • Issue required payments as determined by the facts of the loss and applicable coverage.
  • Adhere to customer satisfaction standards to contribute to increased customer retention and reduction of severity in all areas of claims.

Requirements:

  • CIP Designation or working towards it.
  • 2 years claims handling experience or 3 years of insurance/financial professional experience.
  • General industry knowledge on current issues and trends in handling automobile physical damage losses, client service, time management, and auto repairs.
  • Proficient with Microsoft Word, Excel, Outlook, and familiar with claims database systems.

What We Offer:

  • Training and development opportunities to grow your career.
  • Paid time off to support your personal and family needs.
  • A holistic approach to your well-being, with a supportive workplace culture.
  • Paid volunteer days to give back to your community.
  • A comprehensive total rewards package, including competitive salary, pension, and benefits.


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