Restaurant Operations Manager

4 weeks ago


Upper Tantallon, Nova Scotia, Canada Tim Hortons Full time
Restaurant Assistant Manager Job Description

We are seeking a highly skilled and experienced Restaurant Assistant Manager to join our team at Tim Hortons. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Evaluate and improve daily restaurant operations to ensure efficiency and productivity.
  • Monitor and manage staff performance, providing coaching and feedback to ensure high-quality service.
  • Plan and organize daily operations, including scheduling, inventory management, and cash handling.
  • Supervise and train staff to ensure they have the skills and knowledge needed to provide excellent customer service.
  • Balance cash and complete balance sheets, cash reports, and related forms accurately and efficiently.
  • Organize and maintain inventory, ensuring that we have the necessary supplies to meet customer demand.
  • Ensure that health and safety regulations are followed, maintaining a clean and safe environment for customers and staff.
  • Participate in marketing plans and implementation, promoting our brand and driving sales growth.
  • Lead and instruct individuals, providing guidance and support to ensure they meet their goals and objectives.
  • Address customer complaints and concerns, providing a positive and resolution-focused experience.
  • Provide exceptional customer service, ensuring that every customer leaves our restaurant feeling valued and satisfied.
Requirements:
  • 2 years to less than 3 years of experience in a restaurant management role.
  • Secondary (high) school graduation certificate.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, managing multiple tasks and priorities.
  • Strong leadership and coaching skills, with the ability to motivate and develop staff.
  • Ability to balance cash and complete financial reports accurately and efficiently.
  • Knowledge of health and safety regulations and procedures.
  • Ability to work in a team environment, collaborating with colleagues to achieve common goals.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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