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Service Coordinator

2 months ago


Langley, Canada Troy Life & Fire Safety Full time

Job Summary

We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Troy Life & Fire Safety. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our day-to-day activities.

Key Responsibilities

  • Assist the manager/supervisor in all administrative tasks associated with the day-to-day operation of the branch, including scheduling technicians for pre-scheduled inspections, deficiency repairs, and/or service work.
  • Schedule technicians for emergency service calls/repairs as requests arise.
  • Coordinate with preferred subcontractors to ensure timely and efficient service delivery.
  • Assist in the preparation of quotes and proposals to meet customer needs.
  • Maintain the highest level of customer satisfaction by providing exceptional service and support.
  • Process all documents with accuracy and efficiency, ensuring compliance with company policies and procedures.
  • Field requests from customers for service calls and contact customers to pre-arrange services.

Requirements

  • Excellent knowledge of Microsoft Office Suite and a high level of computer proficiency.
  • Experience in dispatching and scheduling/coordinating service personnel is required.
  • Ability to adjust to constantly changing priorities and maintain a high level of productivity.
  • Strong organizational skills and attention to detail are essential.
  • Good customer service skills and a positive attitude are necessary to provide exceptional service to our customers.
  • A 2-year diploma in Office Administration/Business program or equivalent work experience is preferred.
  • Industry experience is also preferred.

What We Offer

Troy Life & Fire Safety offers an excellent compensation package and a comprehensive benefits program. We are committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.