Service Coordinator/dispatch
2 months ago
**Overview**
Doorcare is a leading Commercial and Residential Garage Door company in the Lower Mainland. We service, install and repair all types of residential garage doors, commercial overhead and rolling doors, security gates and access systems.
**Duties**
- Manage incoming service requests and prioritize based on urgency and availability.
- Communicate effectively with clients to confirm service details and address any inquiries.
- Schedule and coordinate service technicians daily
- Work closely with technicians on processes and procedures
- Analyze data from various systems, including Quickbooks and HouseCall Pro, to improve operational efficiency.
- Coordinate with 3PL providers for shipping and receiving logistics.
- Maintain accurate records of service requests, dispatches, and customer interactions.
- Answer incoming phone calls
- Demonstrate excellent phone etiquette while handling multiple phone systems.
- Collaborate with team members to ensure seamless service delivery.
- Complete a variety of administrative tasks
- Accurately enter information into Quickbooks accounting systems and HouseCall Pro dispatch system
- Accurately communicate payment policies for customers
- Ordering material and equipment
- Assist with quotes and estimates
- Daily service invoicing and payment follow-up
- Maintain an organized system of work orders and pending follow-ups
**Experience**
- Previous experience in a similar dispatch or logistics role is preferred.
- Proficiency in using software systems such as HouseCall Pro for data management.
- Proficiency in Quickbooks.
- Strong communication skills, both verbal and written, are essential for effective client and technician interaction.
- Ability to analyze information quickly and make informed decisions under pressure.
- Experience with shipping and receiving operations will be beneficial.
- A background in customer service or related fields is advantageous.
Join our team as a Service Dispatcher where your organizational skills and attention to detail will contribute to our commitment to exceptional service delivery.
Pay: $45,000.00-$55,000.00 per year
Additional pay:
- Bonus pay
- Commission pay
**Benefits**:
- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
- Vision care
Schedule:
- Monday to Friday
**Experience**:
- dispatching: 2 years (preferred)
Work Location: In person
-
Dispatch Coordinator
2 months ago
Langley, Canada The Universal Group Full timeAre you a detail-oriented Dispatch Professional with a strong ability to communicate, collaborate, and problem solve? Are you passionate about providing caring and thorough customer service to your client group? Are you looking to be a part of a growing team and company? The Universal Group has an exciting opportunity for a Dispatch Coordinator to join our...
-
Dispatcher
3 months ago
Langley, Canada The Universal Group Full time**Are you an experienced Dispatcher with a talent for optimizing logistics and ensuring timely communication? Are you passionate about providing Peace of Mind to your client group? Are you looking to be a part of a growing team and company?** The Universal Group, recognized as one of Canada’s best-managed companies in 2023, has exciting opportunities in...
-
Dispatcher/customer Service
1 month ago
Langley, Canada Cloverdale Fuel Full timeDispatcher Why Cloverdale Fuel? Cloverdale Fuel is an established leader in the wood waste to energy biofuels industry. We deal with all aspects of wood by-products recycling including brokering, processing, disposal and transportation. We have a large fleet of trucks, trailers, roll-off and disposal bins, loaders, excavators and grinders.With over 300...
-
Dispatcher - Field Service
7 months ago
Langley, Canada Kal Tire Full timeKal Tire is looking for a Dispatcher to support our Field Service Team at our 98th Avenue North Langley location. In this role, you’ll learn Kal Tire systems, speak with customers, create work orders, and efficiently dispatch the Field Service Team based on priority while collaboratively with the Store Operations Team to ensure Kal Tire processes and...
-
Field Service Coordinator
3 months ago
Langley, Canada Wajax Full time**The Opportunity** Working with external and internal customers, the Field Service Coordinator (Dispatcher) is responsible for scheduling technicians for field repairs and maintenance work. Generating work orders and managing a preventative maintenance and repair schedulers. **The Role** - Schedule Technicians for service work, including the coordination...
-
Dispatcher
7 months ago
Langley, Canada ABB Logistics Ltd Full time'''Duties''' - Coordinate and schedule shipments, ensuring timely delivery and efficient transportation logistics - Communicate with drivers, carriers, and customers to provide updates on shipment status and resolve any issues or delays - Utilize transportation management systems to track and manage shipments - Maintain accurate records of all shipping and...
-
Dispatcher
6 months ago
Langley, Canada Maple Leaf Disposal Full timeInterested in join the Lower Mainland’s fastest growing waste company? Maple Leaf Disposal, based in Langley, BC, is looking for an experienced Dispatcher to join our team. We are looking for someone with strong multi-tasking & time management skills and the ability to liaise and effectively communicate with all customers and drivers. If you are a team...
-
Dispatcher
4 months ago
Langley, Canada Maple Leaf Disposal Full timeInterested in join the Lower Mainland’s fastest growing waste company? Maple Leaf Disposal, based in Langley, BC, is looking for an experienced Dispatcher to join our team. We are looking for someone with strong multi-tasking & time management skills and the ability to liaise and effectively communicate with all customers and drivers. If you are a team...
-
Dispatcher
7 months ago
Langley, Canada Access Roadside Assistance Full time**Full Job Description** - The Dispatcher is responsible for the daily execution of order creation, assignment, and updates. This role will communicate daily with our members, vendors, and our insurance clientele. Also, actively engaged in daily internal planning sessions towards workload balancing and process execution. This position will perform the...
-
Dispatcher
7 months ago
Langley, Canada Maple Leaf Disposal Full timeInterested in join the Lower Mainland’s fastest growing waste company? Maple Leaf Disposal, based in Langley, BC, is looking for an experienced Dispatcher to join our team. We are looking for someone with strong multi-tasking & time management skills and the ability to liaise and effectively communicate with all customers and drivers. If you are a team...
-
Dispatcher
2 weeks ago
Langley, Canada Maple Leaf Disposal Full timeInterested in join the Lower Mainland’s fastest growing waste company? Maple Leaf Disposal, based in Langley, BC, is looking for an experienced Front Load Dispatcher to join our team. We are looking for someone with strong multi-tasking & time management skills and the ability to liaise and effectively communicate with all customers and drivers. If you are...
-
Dispatcher
2 months ago
Langley, Canada Maple Leaf Disposal Full timeInterested in join the Lower Mainland’s fastest growing waste company? Maple Leaf Disposal, based in Langley, BC, is looking for an experienced Front Load Dispatcher to join our team. We are looking for someone with strong multi-tasking & time management skills and the ability to liaise and effectively communicate with all customers and drivers. If you are...
-
Dispatcher
6 months ago
Langley, Canada Maple Leaf Disposal Full timeInterested in join the Lower Mainland’s fastest growing waste company? Maple Leaf Disposal, based in Langley, BC, is looking for an experienced Dispatcher to join our team. We are looking for someone with strong multi-tasking & time management skills and the ability to liaise and effectively communicate with all customers and drivers. If you are a team...
-
Dispatcher
3 months ago
Langley, Canada Maple Leaf Disposal Full timeInterested in join the Lower Mainland’s fastest growing waste company? Maple Leaf Disposal, based in Langley, BC, is looking for an experienced Dispatcher to join our team. We are looking for someone with strong multi-tasking & time management skills and the ability to liaise and effectively communicate with all customers and drivers. If you are a team...
-
Dispatcher
2 months ago
Langley, Canada GoFor Full time**This position is a temporary Full-Time role (6-month contract; with the possibility of extension)** **Location: Langley, BC** We are a technology-driven logistics company that brings together retailers, wholesalers, general contractors, and trades people matching them in real-time with vehicle fleet operators, individual owner/operators, and rental fleet...
-
Truck Dispatcher
6 months ago
Langley, Canada Mile Hub Transport Ltd Full timeEducation: Secondary (high) school graduation certificate - Experience: 2 years to less than 3 years **Tasks**: - Ensure accuracy of completed time sheets, payroll and other summaries - Maintain work records and logs - Monitor personnel workloads and locations - Perform general office duties - Provide customer service - Advise vehicle operators of traffic...
-
Vacterra Hydrovac
6 months ago
Langley, Canada Horizon Contracting Group Full timeSalary: 55,000-65,000/year Elevate your career with **Vacterra Hydrovac Services**! As a **Hydrovac Dispatcher**, you'll serve as our communication lifeline handling both emergency and non-emergency calls. In this role you'll play a critical part in coordinating our field operations, ensuring the accurate and timely transmission of information as a part of...
-
Truck Dispatcher
6 months ago
Langley, Canada Mile Hub Transport Ltd Full timeEducation: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Ensure accuracy of completed time sheets, payroll and other summaries - Maintain work records and logs - Monitor personnel workloads and locations - Perform general office duties - Provide customer service - Advise vehicle operators of traffic and other...
-
Administrative Assistant/dispatcher
2 months ago
Langley, Canada EDS Pumps & Water Treatment Ltd. Full time**Job Opportunity: Dispatch Administrative Assistant** **Location**: EDS Pumps & Water Treatment, Langley, BC **Type**: Full-time EDS Pumps & Water Treatment is seeking a dedicated **Dispatch Administrative Assistant** to join our team! This role offers a blend of clerical, customer service, and technical responsibilities, with a significant focus on...
-
City Dispatcher
3 weeks ago
Langley, Canada Y2K Transport Ltd Full timeWe are currently looking for a new team member that is highly motivated, reliable with exceptional communication skills to join our DISPATCH team. This is a full time permanent position **Responsibilities and Duties**: ** Assist with incoming calls as necessary.** ** Communicate effectively with customers, team members and management.** ** Assist driver's...