Service Coordinator

4 weeks ago


Langley, Canada Troy Life & Fire Safety Full time

Job Summary:

As a Service Coordinator at Troy Life & Fire Safety Ltd., you will play a vital role in ensuring the smooth operation of our administrative tasks, scheduling technicians, and coordinating with subcontractors to maintain high customer satisfaction and process documents with accuracy.

Key Responsibilities:

  • Assist the manager/supervisor with day-to-day administrative tasks, including scheduling technicians for pre-scheduled inspections, deficiency repairs, and service work.
  • Schedule technicians for emergency service calls and repairs as requests arise, ensuring timely and efficient service delivery.
  • Coordinate with preferred subcontractors to ensure seamless service delivery and high customer satisfaction.
  • Assist in the preparation of quotes and proposals, maintaining a high level of accuracy and efficiency.
  • Maintain a high level of customer satisfaction by fielding requests for service calls and pre-arranging services with customers.
  • Process documents with accuracy and efficiency, ensuring all necessary information is captured and recorded.
  • Perform other administrative tasks as required, supporting the team in achieving its goals and objectives.

Requirements:

  • Excellent knowledge of Microsoft Office Suite and high level of computer proficiency.
  • Experience in dispatching and scheduling/coordinating service personnel required.
  • Ability to adjust to constantly changing priorities and maintain a high level of organizational skills.
  • Strong customer service skills, with a focus on delivering exceptional service to our customers.
  • 2-year diploma in Office Administration/Business program or equivalent work experience preferred.
  • Industry experience preferred.

Compensation:

Annual rate: $52,000.00 - $54,000.00.

Troy Life & Fire Safety Ltd. offers an excellent compensation package and comprehensive benefits program, committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.


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