Merchandising Team Leader

4 weeks ago


Fredericton, New Brunswick, Canada DIVINE AFRICAN MARKET Full time
Retail Store Supervisor Job Overview

As a Retail Store Supervisor at DIVINE AFRICAN MARKET, you will play a pivotal role in managing daily operations and ensuring a high standard of customer service. This position is ideal for individuals with a passion for retail and a commitment to excellence.

Key Responsibilities
  • Delegate tasks to sales personnel effectively.
  • Authorize merchandise returns in accordance with company policy.
  • Develop and implement work schedules for staff.
  • Engage in direct sales activities to promote products.
  • Compile and analyze reports related to sales performance, inventory management, and staffing.
  • Address and resolve customer inquiries, complaints, and supply chain issues.
  • Oversee inventory organization and maintenance.
  • Lead and coordinate the activities of team members.
  • Manage conflict resolution among staff and customers.
  • Assess customer service quality and store atmosphere.
  • Maintain accurate records of inventory, supplies, and equipment.
Required Skills
  • Proficient in computer systems, particularly Point of Sale (POS) technology.
  • Experience in retail loss prevention strategies.
Screening Questions
  • Are you legally authorized to work in Canada?
  • Are you open to relocating for this role?
  • Do you possess prior experience in a similar position?
  • What is the highest educational qualification you have achieved?
Support Programs
  • Programs available for newcomers and refugees, focusing on integration and cultural training.
  • Initiatives for Veterans, offering targeted hiring and flexible onboarding.
  • Support for Indigenous individuals through community engagement and cultural training.
  • Mentorship and phased re-entry options for mature workers.
  • Diversity training and mentorship for visible minorities.

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