Hotel Operations Supervisor

3 weeks ago


Penticton, British Columbia, Canada GILL ONWARD ENTERPRISES INC. Full time
Position Overview

GILL ONWARD ENTERPRISES INC. is seeking a dedicated **Front Desk Hotel Manager** to oversee our front office operations. This role is essential in ensuring a seamless experience for our guests while maintaining high standards of service.

Qualifications
  • Education: Bachelor's degree in Hospitality Management or related field
  • Experience: Minimum of 1 year to less than 2 years in a similar role
Work Environment

The position is based in a dynamic **hotel, motel, or resort** setting, requiring adaptability and a proactive approach.

Key Responsibilities
  • Formulate and execute operational policies and procedures
  • Recruit, train, and manage front desk personnel
  • Oversee daily front desk functions and ensure staff compliance
  • Handle front desk operations including check-ins and check-outs
  • Implement and uphold company policies and procedures
  • Resolve guest complaints and concerns effectively
  • Assist guests with special requirements
  • Create and manage staff schedules
Work Conditions
  • Fast-paced work environment
  • Ability to work under pressure
  • Strong attention to detail is essential
Personal Attributes
  • Must be a team player
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 40 hours per week


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