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Ticket Centre Representative

2 months ago

Vancouver, British Columbia, Canada Vancouver Full time

Job Summary

We are seeking a highly skilled and customer-focused Ticket Centre Representative to join our team at Rogers Arena in downtown Vancouver. As a key member of our ticketing operations, you will be responsible for providing exceptional customer service to our fans, both in person and over the phone.

Key Responsibilities

  • Provide sales and service functions at the Ticket Centre and ticket windows to external and internal clients
  • Receive and distribute tickets under 'will call', premium tickets, and special programs
  • Answer general ticketing and building inquiries at window, over telephone, and email
  • Solve ticketing issues that arise from external customers or from internal bookings in a timely manner
  • Document customer ticket issues, concerns or feedback for review and/or follow-up by management or MXS team
  • Maintain and conduct final balance of cash float
  • Perform and communicate service policies and procedures to Season Ticket Members
  • Promote, renew, and sell ticket products and services, whenever possible

Requirements

  • Minimum 2 years' customer service, sales and/or promotions experience
  • Ability to work evenings, weekends, and holidays, as required
  • Commitment to service excellence and proven team player
  • Excellent verbal communication skills, with a friendly and professional manner
  • Effective time-management skills and ability to multi-task in a dynamic, fast-paced environment
  • Excellent computer knowledge in standard office applications and database systems
  • Superior attention to detail and strong organizational and problem solving skills
  • Strong understanding of and commitment to uphold our company values of discipline, respect, excellent, attitude, and mindset (DREAM)
  • Non-Canadian residents must hold a valid work permit expiring no earlier than October 2025
  • Experience with Ticketmaster systems is an asset

About Us

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment.