Customer Service Manager
2 weeks ago
We are seeking a highly skilled and experienced Customer Service Manager to join our team at Vivreau Canada Inc. As a key member of our management team, you will be responsible for leading our call center operations and ensuring that our customers receive exceptional service.
Key Responsibilities- Hire, Train, and Develop Staff
You will be responsible for recruiting, training, and developing a team of customer service representatives to ensure they have the skills and knowledge required to provide excellent service to our customers.
Plan and Direct ResearchYou will lead research initiatives to identify areas for improvement and develop strategies to enhance our customer service operations.
Direct and Advise StaffYou will provide guidance and support to your team members to ensure they are equipped to handle customer inquiries and resolve issues in a timely and professional manner.
Develop and Implement Service Quality Assessment StrategiesYou will work with your team to develop and implement strategies to assess and improve our service quality, ensuring that we meet the high standards expected by our customers.
Plan, Develop, and Organize Policies and ProceduresYou will be responsible for developing and implementing policies and procedures to ensure that our customer service operations are efficient and effective.
Represent the CompanyYou will represent Vivreau Canada Inc. at various economic and social organizations, promoting our brand and values.
Provide Customer ServiceYou will be the primary point of contact for customers, responding to their inquiries and resolving issues in a timely and professional manner.
Assign, Coordinate, and Review Projects and ProgramsYou will be responsible for assigning, coordinating, and reviewing projects and programs to ensure they are completed on time and to the required standard.
Work Conditions and Physical Capabilities- Attention to Detail
You will be required to maintain a high level of attention to detail to ensure that customer inquiries are handled accurately and efficiently.
Fast-Paced EnvironmentYou will work in a fast-paced environment, responding to customer inquiries and resolving issues in a timely manner.
Tight DeadlinesYou will be required to meet tight deadlines to ensure that customer inquiries are handled promptly and efficiently.
Work Under PressureYou will work under pressure to ensure that customer inquiries are handled accurately and efficiently, even in high-stress situations.
Green Job- Positive Environmental Outcomes
This role involves duties and responsibilities that lead to positive environmental outcomes, aligning with our company's values and mission.
Health Benefits- Dental Plan
We offer a comprehensive dental plan to ensure that our employees have access to quality dental care.
Disability BenefitsWe provide disability benefits to ensure that our employees have financial support in the event of illness or injury.
Health Care PlanWe offer a comprehensive health care plan to ensure that our employees have access to quality medical care.
Vision Care BenefitsWe provide vision care benefits to ensure that our employees have access to quality eye care.
Work Term: PermanentThis is a permanent full-time position, offering stability and security for the right candidate.
Work Language: EnglishEnglish is the primary language of communication for this role, and proficiency in English is required.
Hours: 40 hours per weekThis role requires a 40-hour workweek, with regular working hours and occasional overtime as required.
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Customer Service Manager
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Vancouver, British Columbia, Canada Vivreau Canada Inc Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Vivreau Canada Inc.Key ResponsibilitiesHiring and Training: Recruit, train, and develop a team of customer service representatives to ensure they have the skills and knowledge to provide exceptional service to our clients.Service Quality: Develop and...
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Vancouver, British Columbia, Canada Vivreau Canada Inc Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Vivreau Canada Inc. As a key member of our management team, you will be responsible for leading our call center operations and ensuring that our customers receive exceptional service.Key ResponsibilitiesHire, Train, and Develop Staff: Lead the...
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