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Customer Service Manager
2 months ago
We are seeking a highly skilled Customer Service Supervisor to join our team at City Cannabis Corp. As a key member of our retail operations team, you will be responsible for overseeing the daily activities of our sales staff and ensuring that our customers receive exceptional service.
Key Responsibilities- Staff Supervision: Supervise and coordinate the activities of our sales staff, providing guidance and support to ensure they meet their performance goals.
- Sales Floor Management: Oversee the sales floor, ensuring that it is well-organized and that our products are displayed in an attractive and appealing manner.
- Customer Service: Provide exceptional customer service, responding to customer inquiries and resolving any issues that may arise.
- Inventory Management: Manage our inventory levels, ensuring that we have the right products in stock to meet customer demand.
- Training and Development: Develop and implement training programs to enhance the skills and knowledge of our sales staff.
- Performance Management: Conduct regular performance reviews, providing feedback and coaching to help our sales staff improve their performance.
- Education: Secondary (high) school graduation certificate
- Experience: 2 years to less than 3 years
- Work Environment: Non-smoking, air-conditioned
- Work Setting: Retail service establishment, retail business
- Area of Work Experience: Operations
- Area of Specialization: Cannabis processing
- Personal Suitability: Accurate, client focus, efficient interpersonal skills, excellent oral communication, organized, reliability, team player, dependability, initiative, ability to multitask, leadership
