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Operations Manager

2 months ago

Vancouver, British Columbia, Canada City Avenue Market Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at City Avenue Market. As a key member of our operations team, you will be responsible for overseeing the daily activities of our customer service staff, ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Staff Supervision: Supervise and manage a team of customer service staff, providing guidance and support to ensure they are meeting their performance goals and providing excellent customer service.
  • Sales Team Management: Assign sales workers to duties and tasks, ensuring that our sales floor is always fully staffed and that our customers are receiving the best possible service.
  • Return and Exchange Policy: Authorize the return of merchandise and ensure that our return and exchange policy is being followed consistently.
  • Scheduling: Establish work schedules for our customer service staff, ensuring that we have adequate coverage during peak periods.
  • Issue Resolution: Resolve any issues that may arise, including customer complaints, supply shortages, and other operational challenges.
  • Team Coordination: Supervise and coordinate the activities of our customer service staff, ensuring that we are meeting our customer service goals and objectives.
  • Work Environment: Work in a fast-paced retail environment, with a focus on providing exceptional customer service and support.
  • Language: Work in English, with the ability to communicate effectively with customers and staff.
  • Hours: Work 35 hours per week, with flexibility to work varied shifts, including weekends and holidays.