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Customer Service Manager
2 months ago
We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at City Cannabis Corp. As a key member of our retail team, you will be responsible for providing exceptional customer service, leading a team of sales staff, and ensuring a positive shopping experience for our customers.
Key Responsibilities- Team Leadership: Supervise and coordinate the activities of a team of 5-10 retail salespersons and sales clerks.
- Customer Service: Provide excellent customer service, resolve customer complaints, and ensure a positive shopping experience.
- Inventory Management: Organize and maintain inventory, including ordering merchandise and managing stock levels.
- Training and Development: Hire, train, and develop staff to ensure they have the skills and knowledge needed to provide exceptional customer service.
- Store Operations: Ensure the store is clean, organized, and well-maintained, and that all store policies and procedures are followed.
- Education: Secondary (high) school graduation certificate.
- Experience: 2 years to less than 3 years of experience in a retail or customer service role.
- Skills: Excellent communication and interpersonal skills, ability to multitask, and leadership skills.
- Competitive Salary: A competitive salary and benefits package, including a dental plan, health care plan, and vision care benefits.
- Opportunities for Advancement: Opportunities for advancement and professional growth within the company.
- Collaborative Work Environment: A collaborative and supportive work environment with a team of experienced professionals.
