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Customer Experience Engineer
2 months ago
Job Summary
We are seeking a highly skilled Technical Support Specialist to join our team at Adobe. As a Technical Support Specialist, you will be the first point of contact for customer concerns relating to technical issues, providing timely and effective resolution to technical and product inquiries.
Key Responsibilities
- Provide technical support to customers via phone, email, or in-person, resolving technical issues and ensuring customer satisfaction.
- Collaborate with internal product teams to advocate for customer needs and provide feedback on product functionality.
- Develop and maintain knowledge of Adobe products and services, staying up-to-date on new features and technologies.
- Work with customers to troubleshoot and resolve technical issues, providing proactive issue status updates and documentation.
- Participate in knowledge transfer sessions to help reduce escalations and improve customer experience.
Requirements
- Java Development Experience
- Experience with JavaScript, HTML, CSS, XML, Docker/K8s
- Experience with Adobe CQ/AEM highly desired but not a hard requirement
- Windows/Linux server knowledge
- Performance tuning and optimization
- Debugging of customer code
- Knowledge at API level of 3rd party applications
- Bachelors Degree or equivalent experience
- At least 3 years of full time experience in customer care/customer support or related field
What We Offer
- A dynamic and supportive work environment
- Ongoing feedback and opportunities for growth and development
- A competitive salary and benefits package
- The chance to work with a leading technology company and make a real impact on customer experience
Adobe is an Equal Opportunity Employer
