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Customer Experience Coordinator

2 months ago

Ottawa, Ontario, Canada Mattamy Homes Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our Customer Care team as a Customer Experience Coordinator. In this role, you will be responsible for ensuring that our homeowners receive exceptional service and support throughout their homebuying journey.

Key Responsibilities
  • Provide timely and effective communication to homeowners regarding the status of their homes, including weekly touchpoints and construction notices.
  • Process amendments, critical dates, and deposit confirmation letters in a timely and accurate manner.
  • Document and save all correspondence and notices sent to homeowners in electronic purchaser files.
  • Assist Customer Care Specialists during periods of high call/email volumes and absences to ensure phone calls are answered live and all emails are acknowledged within our standard Customer Care Department practices.
  • Collaborate with internal departments to problem solve and share customer feedback.
  • Provide administrative support to the Customer Care Specialists and Senior Customer Care Manager, complete additional tasks as required.
Requirements
  • Post-secondary degree/diploma attained
  • 2+ years of experience in an administrative role, preferably in a corporate environment.
  • Experience working within a customer service experience role.
  • Strong computer skills in MS Office, in particular Excel.
  • Strong organizational and time management skills.
  • Ability to recognize and meet deadlines in fast-paced work environment while maintaining positive attitude and flexible work style.
  • Self-motivated, confident individual with the ability to work well both independently and in a collaborative team environment.
  • Exceptional communication skills including excellent research, written, oral, and listening.
  • Ability to build and maintain relationships internally and externally
About Us

Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across Canada and the United States. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.

We are passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone.