Library Operations Associate

3 weeks ago


Kamloops, British Columbia, Canada Thompson Rivers University Full time
Library Technician Position Overview

Key Responsibilities
  • Deliver exceptional reference and research support both in-person and online to a diverse user base, utilizing a variety of methods and accessing multiple information sources.
  • Address inquiries, provide direction on library services and resources, and refer complex research requests to senior librarians.
  • Showcase the use of library tools, technology, and resources to faculty, staff, and students.
  • Assist with facility-use requests, ensuring adherence to library policies and standards.
  • Contribute to essential library functions under the guidance of senior librarians.
  • Engage in strategic planning, procedural development, communication efforts, and service enhancement as assigned.
  • Develop and maintain resource materials, including procedural guides and FAQs, as directed.
  • Support library orientations, outreach, and community engagement initiatives as needed.
  • Ensure that equipment and facilities are properly maintained, troubleshoot issues, and proactively report problems.
  • Uphold the confidentiality of library accounts and campus databases.
  • Process payments for library fines and manage interlibrary book exchanges.
  • Assist in training fellow technician staff members.
  • Participate in library committees and collaborative groups.
Reporting Structure

Reports to the Associate University Librarian

Qualifications
  • Library Technician Diploma (2 years)
  • Minimum of 2 years of experience in library or related environments
Skills and Competencies
  • Strong oral and written communication abilities
  • Ability to perform well under pressure and interact respectfully with a diverse range of individuals
  • Proficient in electronic word processing and data entry
  • Skilled in operating and troubleshooting various equipment and software
  • Excellent organizational skills, attention to detail, and capability to prioritize tasks effectively
  • Commitment to ongoing professional development and staying current with library technologies
  • Intermediate proficiency with Microsoft Office Suite
  • Strong problem-solving skills utilizing established policies and procedures
  • Collaborative team player with the ability to work independently
Work Environment
  • Involves sitting at computer workstations, standing for extended periods, and moving between different locations
  • Handling library materials, shelving books, and lifting boxes as necessary
  • Maintaining cleanliness of equipment and engaging closely with the public
  • May require rotational coverage during evenings and weekends
Compensation

Salary is determined in accordance with the Collective Agreement with the Canadian Union of Public Employees, Local 4879.



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