Library Operations Associate
3 weeks ago
Key Responsibilities
- Deliver exceptional reference and research support both in-person and online to a diverse user base, utilizing a variety of methods and accessing multiple information sources.
- Address inquiries, provide direction on library services and resources, and refer complex research requests to senior librarians.
- Showcase the use of library tools, technology, and resources to faculty, staff, and students.
- Assist with facility-use requests, ensuring adherence to library policies and standards.
- Contribute to essential library functions under the guidance of senior librarians.
- Engage in strategic planning, procedural development, communication efforts, and service enhancement as assigned.
- Develop and maintain resource materials, including procedural guides and FAQs, as directed.
- Support library orientations, outreach, and community engagement initiatives as needed.
- Ensure that equipment and facilities are properly maintained, troubleshoot issues, and proactively report problems.
- Uphold the confidentiality of library accounts and campus databases.
- Process payments for library fines and manage interlibrary book exchanges.
- Assist in training fellow technician staff members.
- Participate in library committees and collaborative groups.
Reports to the Associate University Librarian
Qualifications- Library Technician Diploma (2 years)
- Minimum of 2 years of experience in library or related environments
- Strong oral and written communication abilities
- Ability to perform well under pressure and interact respectfully with a diverse range of individuals
- Proficient in electronic word processing and data entry
- Skilled in operating and troubleshooting various equipment and software
- Excellent organizational skills, attention to detail, and capability to prioritize tasks effectively
- Commitment to ongoing professional development and staying current with library technologies
- Intermediate proficiency with Microsoft Office Suite
- Strong problem-solving skills utilizing established policies and procedures
- Collaborative team player with the ability to work independently
- Involves sitting at computer workstations, standing for extended periods, and moving between different locations
- Handling library materials, shelving books, and lifting boxes as necessary
- Maintaining cleanliness of equipment and engaging closely with the public
- May require rotational coverage during evenings and weekends
Salary is determined in accordance with the Collective Agreement with the Canadian Union of Public Employees, Local 4879.
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