Client Relations Associate

3 weeks ago

Kamloops, British Columbia, Canada Motion Full time

Join Our Team as a Client Care Specialist:

If you are an adept multi-tasker who excels in managing various projects, demands, and timelines without feeling overwhelmed, this role may be for you. With a background in customer service, you have the opportunity to channel your dedication to exceptional service into a position that significantly impacts our community.

About Motion:

As a proudly Canadian-owned enterprise, Motion stands as the foremost provider of comprehensive mobility and accessibility solutions in Canada. For over 35 years, we have been dedicated to serving communities across various provinces through our extensive network of locations. Our compassionate and knowledgeable team is committed to supporting individuals and their caregivers by delivering solutions that enhance accessibility for all. Our product range includes wheelchairs, mobility scooters, power lift recliners, and more, ensuring independence and safety for clients of all ages.

The Role:

We are seeking a dedicated and empathetic Client Care Specialist to enhance our team. In this position, you will be responsible for delivering an exceptional customer experience to our valued clients and their support networks. Your focus will be on ensuring comfort and attentiveness, making clients feel welcomed and cared for. You will also streamline internal processes and collaborate with colleagues across various departments.

What We Offer:

Growth Opportunities: This role provides a unique chance to gain in-depth insights into our industry, engage in various aspects of our operations, and take charge of your professional journey. You will learn about our products and services while working alongside healthcare providers and colleagues to ensure an outstanding client experience.

Impact: Each day presents a new opportunity to make a meaningful difference in the lives of our clients. At Motion, you will find fulfillment in knowing that your contributions matter to individuals in your community.

Professional Development: We foster a culture of continuous learning and skill enhancement. You will have access to:

  • Our internal Learning Portal, featuring a comprehensive library of training resources on our products and professional development topics.
  • Opportunities to collaborate with industry leaders who will support your growth and provide essential tools for success.
  • Participation in industry events, including networking opportunities with vendors and professionals in the field.

Your Daily Responsibilities:

  • Enhancing Customer Experience: You will engage with clients and visitors, addressing their needs and managing communications in a friendly manner.
  • Team Collaboration: You will work closely with Service Technicians and Sales Consultants to oversee client order administration, including processing payments and managing billing.
  • Coordination: You will ensure all details are accurately communicated and follow up with clients to confirm the completeness of necessary paperwork.

What You Bring:

  • Experience: You have a background in a fast-paced office or customer-facing role, demonstrating the ability to prioritize tasks effectively.
  • Interpersonal Skills: You excel in building relationships and possess strong communication skills, enabling you to respond to inquiries with empathy and professionalism.
  • Additional Requirements: A clean criminal background check and bondable status are essential.

What We Provide:

At Motion, we take pride in offering a competitive benefits and rewards package, including:

  • Attractive compensation with a salary range reflective of skills and experience.
  • Eligibility for a comprehensive benefits package.
  • Generous vacation and personal days.
  • Retirement savings plan matching.
  • Support for maternity and parental leave.
  • Employee assistance and discount programs.
  • Recognition for tenure and professional development reimbursement.

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