Director of Customer Experience

1 week ago

Toronto, Ontario, Canada BMO Full time
About the Role

We are seeking a highly skilled and experienced professional to join our team as a Director of Customer Experience. This is a key leadership role that will be responsible for developing and executing strategies to optimize customer interactions across multiple channels.

Key Responsibilities
  • Develop and Execute Customer Experience Strategies
    • Develop and execute strategies to optimize customer interactions across multiple channels, including digital, social, and traditional channels.
    • Work closely with cross-functional teams to ensure alignment and effective execution of customer experience strategies.
  • Lead Channel Strategy and Optimization
    • Develop and execute channel strategies to drive customer engagement and conversion.
    • Optimize channel performance through data-driven insights and analysis.
  • Manage Customer Data and Analytics
    • Develop and manage customer data and analytics capabilities to support customer experience strategies.
    • Work closely with data analytics teams to ensure effective use of data and analytics to inform customer experience strategies.
  • Collaborate with Cross-Functional Teams
    • Collaborate with cross-functional teams, including marketing, sales, and product, to ensure alignment and effective execution of customer experience strategies.
    • Work closely with business stakeholders to understand customer needs and develop strategies to meet those needs.
Requirements
  • 10+ Years of Experience in Customer Experience or Related Field
  • Proven Track Record of Developing and Executing Customer Experience Strategies
  • Strong Analytical and Problem-Solving Skills
  • Excellent Communication and Collaboration Skills
  • Experience Working with Data Analytics Tools and Technologies
About BMO

BMO is a leading financial institution that is committed to delivering exceptional customer experiences. We are seeking a highly skilled and experienced professional to join our team as a Director of Customer Experience. If you are passionate about customer experience and have a proven track record of developing and executing customer experience strategies, we encourage you to apply for this exciting opportunity.

  • Customer Experience Director

    3 days ago

    Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbHACCS - ARES Customer Care Solutions GmbH is a leading provider of innovative digital solutions dedicated to simplifying the customer experience for businesses across the globe. With a user-friendly online platform, customer interactions and support can be efficiently managed, making the customer experience more...

  • Customer Experience Director

    5 days ago

    Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbHACCS - ARES Customer Care Solutions GmbH is a leading provider of innovative digital solutions dedicated to simplifying the customer experience for businesses across the globe. With a user-friendly online platform, customer interactions and support can be efficiently managed, making the customer experience more...

  • Customer Experience Director

    9 hours ago

    Toronto, Ontario, Canada Bank of Montreal Full time

    About the RoleWe are seeking a highly skilled Customer Experience Director to join our team at the Bank of Montreal. As a key member of our organization, you will be responsible for developing and leading the strategy to optimize customer contacts within and across our business units.Key ResponsibilitiesDevelop and implement a comprehensive customer...

  • Customer Experience Director

    23 hours ago

    Toronto, Ontario, Canada Bank of Montreal Full time

    About the RoleWe are seeking a highly skilled Customer Experience Director to join our team at the Bank of Montreal. As a key member of our organization, you will be responsible for developing and leading the strategy to optimize customer contacts within and across our business units.Key ResponsibilitiesDevelop and implement a comprehensive customer...

  • Director of Customer Experience and Process Optimization

    2 days ago

    Toronto, Ontario, Canada Bank of Montreal Full time

    Job Summary:The Director of Customer Experience and Process Optimization will lead the development and implementation of strategies to optimize customer interactions across channels. This role will work closely with product and channel leaders to drive revenue growth and improve customer communication performance.Key Responsibilities:Develop and lead the...

  • Director of Customer Experience and Process Optimization

    2 days ago

    Toronto, Ontario, Canada Bank of Montreal Full time

    Job Summary:The Director of Customer Experience and Process Optimization will lead the development and implementation of strategies to optimize customer interactions across channels. This role will work closely with product and channel leaders to drive revenue growth and improve customer communication performance.Key Responsibilities:Develop and lead the...

  • Director of Customer Experience

    5 days ago

    Toronto, Ontario, Canada BMO Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Director of Customer Experience. This is a key leadership role that will be responsible for developing and executing a comprehensive customer experience strategy across all channels.Key ResponsibilitiesCustomer Experience StrategyDevelop and implement a customer...

  • Director of Customer Experience

    3 days ago

    Toronto, Ontario, Canada BMO Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Director of Customer Experience. This is a key leadership role that will be responsible for developing and executing a comprehensive customer experience strategy across all channels.Key ResponsibilitiesCustomer Experience StrategyDevelop and implement a customer...

  • Director, Threat Intelligence Specialist

    3 days ago

    Old Toronto, Ontario, Canada Director File Full time

    As a key member of the Director File team, you will be responsible for leading the collection, analysis, and production of intelligence to support the organization's strategic objectives. You will work closely with the Senior Director of Threat Intelligence to assess trends and provide recommendations to end-users across the enterprise.Key...

  • Director, Threat Intelligence Specialist

    4 days ago

    Old Toronto, Ontario, Canada Director File Full time

    As a key member of the Director File team, you will be responsible for leading the collection, analysis, and production of intelligence to support the organization's strategic objectives. You will work closely with the Senior Director of Threat Intelligence to assess trends and provide recommendations to end-users across the enterprise.Key...

  • Lead Customer Marketing Strategist

    3 weeks ago

    Toronto, Ontario, Canada Customer Labs Full time

    About Customer LabsAt Customer Labs, we strive to simplify the lives of sellers, marketers, and corporate communicators. Our innovative video messaging solutions, AI-driven tools, and various products are utilized by numerous leading companies. We are dedicated to enhancing the experiences of our customers, our team members, our communities, and...

  • Lead Customer Marketing Strategist

    3 weeks ago

    Toronto, Ontario, Canada Customer Labs Full time

    At Customer Labs, we simplify the lives of sales professionals, marketers, and corporate communicators. Our innovative video messaging solutions, AI-driven tools, and various products are utilized by numerous leading organizations. We are dedicated to enhancing the experiences of our clients, our colleagues, our communities, and ourselves. Role Overview ...

  • Lead Customer Marketing Strategist

    3 weeks ago

    Toronto, Ontario, Canada Customer Labs Full time

    About Customer LabsAt Customer Labs, we are dedicated to simplifying the lives of sellers, marketers, and corporate communicators. Our innovative video messaging solutions, AI technologies, and various products are utilized by numerous industry leaders. We are committed to enhancing the experiences of our customers, our team members, and the communities we...

  • Director of Customer Engagement

    2 days ago

    Toronto, Ontario, Canada Bank of Montreal Full time

    Job SummaryWe are seeking a highly experienced and strategic leader to join our team as a Director of Customer Engagement. As a key member of our organization, you will be responsible for developing and executing a comprehensive customer engagement strategy that drives business growth and customer satisfaction.Key ResponsibilitiesDevelop and implement a...

  • Director of Customer Engagement

    2 days ago

    Toronto, Ontario, Canada Bank of Montreal Full time

    Job SummaryWe are seeking a highly experienced and strategic leader to join our team as a Director of Customer Engagement. As a key member of our organization, you will be responsible for developing and executing a comprehensive customer engagement strategy that drives business growth and customer satisfaction.Key ResponsibilitiesDevelop and implement a...

  • Lead Customer Engagement Marketing Strategist

    3 weeks ago

    Toronto, Ontario, Canada Customer Labs Full time

    Overview of the Position Customer Labs is seeking a Lead Customer Engagement Marketing Strategist to enhance our Demand Generation initiatives. Reporting directly to the Demand Generation Manager, you will be tasked with executing customer marketing strategies that drive upsell and cross-sell opportunities, re-engage our existing clientele, and mitigate...

  • Customer Experience Director

    3 days ago

    Toronto, Ontario, Canada Christian Dior Perfumes Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a CRM & E-Commerce Manager at Christian Dior Perfumes. This is a unique opportunity to leverage your expertise in digital marketing and customer experience to drive business growth and success.Key ResponsibilitiesDevelop and Implement CRM StrategiesDesign and execute...

  • Customer Experience Director

    5 days ago

    Toronto, Ontario, Canada Christian Dior Perfumes Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a CRM & E-Commerce Manager at Christian Dior Perfumes. This is a unique opportunity to leverage your expertise in digital marketing and customer experience to drive business growth and success.Key ResponsibilitiesDevelop and Implement CRM StrategiesDesign and execute...

  • Customer Experience Director

    8 hours ago

    Toronto, Ontario, Canada Fig Full time

    About FigFigWe are a pioneering digital lender dedicated to simplifying the borrowing process for Canadians. Our user-friendly online platform enables loan applications and approvals to be completed in just a few minutes, making the lending experience more efficient and accessible.Our MissionWe aim to revolutionize the lending industry by providing a...

  • Customer Experience Director

    23 hours ago

    Toronto, Ontario, Canada Fig Full time

    About FigFigWe are a pioneering digital lender dedicated to simplifying the borrowing process for Canadians. Our user-friendly online platform enables loan applications and approvals to be completed in just a few minutes, making the lending experience more efficient and accessible.Our MissionWe aim to revolutionize the lending industry by providing a...