Customer Experience Director

3 days ago

Toronto, Ontario, Canada Bank of Montreal Full time
About the Role

We are seeking a highly skilled Customer Experience Director to join our team at the Bank of Montreal. As a key member of our organization, you will be responsible for developing and leading the strategy to optimize customer contacts within and across our business units.

Key Responsibilities
  • Develop and implement a comprehensive customer optimization strategy to improve customer engagement and satisfaction.
  • Lead a team of professionals to analyze customer data and develop insights to inform business decisions.
  • Collaborate with cross-functional teams to design and implement process improvements that enhance the customer experience.
  • Develop and maintain key performance indicators (KPIs) to measure the effectiveness of customer optimization initiatives.
  • Stay up-to-date with industry trends and best practices in customer experience and process management.
Requirements
  • Proven experience in customer experience and process management, preferably in a financial services organization.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable insights.
  • Excellent communication and leadership skills, with the ability to collaborate with cross-functional teams and stakeholders.
  • Ability to work in a fast-paced environment and prioritize multiple projects and deadlines.

  • Customer Experience Director

    6 days ago

    Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbHACCS - ARES Customer Care Solutions GmbH is a leading provider of innovative digital solutions dedicated to simplifying the customer experience for businesses across the globe. With a user-friendly online platform, customer interactions and support can be efficiently managed, making the customer experience more...

  • Customer Experience Director

    7 days ago

    Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbHACCS - ARES Customer Care Solutions GmbH is a leading provider of innovative digital solutions dedicated to simplifying the customer experience for businesses across the globe. With a user-friendly online platform, customer interactions and support can be efficiently managed, making the customer experience more...

  • Director of Customer Experience

    2 weeks ago

    Toronto, Ontario, Canada BMO Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Director of Customer Experience. This is a key leadership role that will be responsible for developing and executing strategies to optimize customer interactions across multiple channels.Key ResponsibilitiesDevelop and Execute Customer Experience...

  • Director of Customer Experience

    7 days ago

    Toronto, Ontario, Canada BMO Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Director of Customer Experience. This is a key leadership role that will be responsible for developing and executing a comprehensive customer experience strategy across all channels.Key ResponsibilitiesCustomer Experience StrategyDevelop and implement a customer...

  • Director of Customer Experience

    6 days ago

    Toronto, Ontario, Canada BMO Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Director of Customer Experience. This is a key leadership role that will be responsible for developing and executing a comprehensive customer experience strategy across all channels.Key ResponsibilitiesCustomer Experience StrategyDevelop and implement a customer...

  • Director, Threat Intelligence Specialist

    6 days ago

    Old Toronto, Ontario, Canada Director File Full time

    As a key member of the Director File team, you will be responsible for leading the collection, analysis, and production of intelligence to support the organization's strategic objectives. You will work closely with the Senior Director of Threat Intelligence to assess trends and provide recommendations to end-users across the enterprise.Key...

  • Director, Threat Intelligence Lead

    2 days ago

    Old Toronto, Ontario, Canada Director File Full time

    As a key member of the Director File team, you will be responsible for leading the collection, analysis, and production of strategic intelligence to support the organization's objectives. You will work closely with the Senior Director of Threat Intelligence to assess trends and provide recommendations to stakeholders across the enterprise.Key...

  • Director, Threat Intelligence Lead

    2 days ago

    Old Toronto, Ontario, Canada Director File Full time

    As a key member of the Director File team, you will be responsible for leading the collection, analysis, and production of strategic intelligence to support the organization's objectives. You will work closely with the Senior Director of Threat Intelligence to assess trends and provide recommendations to stakeholders across the enterprise.Key...

  • Director, Threat Intelligence Specialist

    6 days ago

    Old Toronto, Ontario, Canada Director File Full time

    As a key member of the Director File team, you will be responsible for leading the collection, analysis, and production of intelligence to support the organization's strategic objectives. You will work closely with the Senior Director of Threat Intelligence to assess trends and provide recommendations to end-users across the enterprise.Key...

  • Lead Customer Marketing Strategist

    4 weeks ago

    Toronto, Ontario, Canada Customer Labs Full time

    About Customer LabsAt Customer Labs, we strive to simplify the lives of sellers, marketers, and corporate communicators. Our innovative video messaging solutions, AI-driven tools, and various products are utilized by numerous leading companies. We are dedicated to enhancing the experiences of our customers, our team members, our communities, and...

  • Lead Customer Marketing Strategist

    4 weeks ago

    Toronto, Ontario, Canada Customer Labs Full time

    At Customer Labs, we simplify the lives of sales professionals, marketers, and corporate communicators. Our innovative video messaging solutions, AI-driven tools, and various products are utilized by numerous leading organizations. We are dedicated to enhancing the experiences of our clients, our colleagues, our communities, and ourselves. Role Overview ...

  • Lead Customer Marketing Strategist

    4 weeks ago

    Toronto, Ontario, Canada Customer Labs Full time

    About Customer LabsAt Customer Labs, we are dedicated to simplifying the lives of sellers, marketers, and corporate communicators. Our innovative video messaging solutions, AI technologies, and various products are utilized by numerous industry leaders. We are committed to enhancing the experiences of our customers, our team members, and the communities we...

  • Lead Customer Engagement Marketing Strategist

    4 weeks ago

    Toronto, Ontario, Canada Customer Labs Full time

    Overview of the Position Customer Labs is seeking a Lead Customer Engagement Marketing Strategist to enhance our Demand Generation initiatives. Reporting directly to the Demand Generation Manager, you will be tasked with executing customer marketing strategies that drive upsell and cross-sell opportunities, re-engage our existing clientele, and mitigate...

  • Director of Customer Experience and Process Optimization

    4 days ago

    Toronto, Ontario, Canada Bank of Montreal Full time

    Job Summary:The Director of Customer Experience and Process Optimization will lead the development and implementation of strategies to optimize customer interactions across channels. This role will work closely with product and channel leaders to drive revenue growth and improve customer communication performance.Key Responsibilities:Develop and lead the...

  • Director of Customer Experience and Process Optimization

    4 days ago

    Toronto, Ontario, Canada Bank of Montreal Full time

    Job Summary:The Director of Customer Experience and Process Optimization will lead the development and implementation of strategies to optimize customer interactions across channels. This role will work closely with product and channel leaders to drive revenue growth and improve customer communication performance.Key Responsibilities:Develop and lead the...

  • Customer Experience Director

    7 days ago

    Toronto, Ontario, Canada Christian Dior Perfumes Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a CRM & E-Commerce Manager at Christian Dior Perfumes. This is a unique opportunity to leverage your expertise in digital marketing and customer experience to drive business growth and success.Key ResponsibilitiesDevelop and Implement CRM StrategiesDesign and execute...

  • Customer Experience Director

    6 days ago

    Toronto, Ontario, Canada Christian Dior Perfumes Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to join our team as a CRM & E-Commerce Manager at Christian Dior Perfumes. This is a unique opportunity to leverage your expertise in digital marketing and customer experience to drive business growth and success.Key ResponsibilitiesDevelop and Implement CRM StrategiesDesign and execute...

  • Customer Experience Director

    3 days ago

    Toronto, Ontario, Canada Fig Full time

    About FigFigWe are a pioneering digital lender dedicated to simplifying the borrowing process for Canadians. Our user-friendly online platform enables loan applications and approvals to be completed in just a few minutes, making the lending experience more efficient and accessible.Our MissionWe aim to revolutionize the lending industry by providing a...

  • Customer Experience Director

    3 days ago

    Toronto, Ontario, Canada Fig Full time

    About FigFigWe are a pioneering digital lender dedicated to simplifying the borrowing process for Canadians. Our user-friendly online platform enables loan applications and approvals to be completed in just a few minutes, making the lending experience more efficient and accessible.Our MissionWe aim to revolutionize the lending industry by providing a...

  • Customer Service Specialist

    6 days ago

    Toronto, Ontario, Canada Zedd Customer Solutions Full time

    **Job Summary:**Zedd Customer Solutions is seeking a highly motivated and bilingual sales representative to join our team. As a sales representative, you will be responsible for making and receiving telephone calls on behalf of our clients, promoting products and services, and providing exceptional customer service.**Key Responsibilities:**Make and receive...