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Director of Customer Engagement

2 months ago

Toronto, Ontario, Canada Bank of Montreal Full time
Job Summary

We are seeking a highly experienced and strategic leader to join our team as a Director of Customer Engagement. As a key member of our organization, you will be responsible for developing and executing a comprehensive customer engagement strategy that drives business growth and customer satisfaction.

Key Responsibilities
  • Develop and implement a customer engagement strategy that aligns with our business objectives and customer needs.
  • Lead a team of professionals to design and execute customer engagement programs that drive business results and customer satisfaction.
  • Collaborate with cross-functional teams to ensure alignment and effective execution of customer engagement initiatives.
  • Develop and manage budgets and resources to support customer engagement initiatives.
  • Monitor and analyze customer engagement metrics to inform strategy and drive continuous improvement.
Requirements
  • Minimum of 10 years of experience in customer engagement, marketing, or a related field.
  • Proven track record of developing and executing successful customer engagement strategies that drive business results.
  • Strong leadership and management skills, with experience leading cross-functional teams.
  • Excellent analytical and problem-solving skills, with ability to interpret complex data and drive insights.
  • Strong communication and interpersonal skills, with ability to collaborate with diverse stakeholders.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and collaborative work environment.
  • The chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.