Customer Service Specialist
4 weeks ago
Step into a rewarding role at Fountain Tire as a dedicated Service Advisor. We are seeking a full-time professional to enhance our customer experience.
Compensation: $26 - $32/hour plus commission based on technician productivity.
As a vital member of our team, the Service Advisor plays a crucial role in delivering exceptional customer service. Your responsibilities will include:
- Utilizing your product knowledge and technical skills to assist customers and foster business growth.
- Providing accurate service estimates and obtaining customer consent for necessary work.
- Completing sales transactions and following up with customers to gauge their satisfaction with our services.
- Coordinating customer appointments for tire and mechanical services.
- Advising customers on tire services, specialty tire options, wheel services, and mechanical repairs.
- Ensuring precise billing for all products and services rendered.
What qualifications are essential for success?
- A minimum of 2 years of experience in a similar role is preferred.
- A strong mechanical understanding is essential.
- Possession of a valid driver's license and a clean driving record are required.
- Availability to work on Saturdays.
- Exceptional time management abilities.
- Strong interpersonal skills and the ability to collaborate effectively within a team.
- Capability to thrive in a fast-paced, dynamic, and high-volume environment.
What benefits do we provide? At Fountain Tire, we offer a supportive work environment:
- Consistent day shifts.
- Generous discounts on tires, parts, and mechanical services for you and your family.
- Comprehensive Health, Dental, and Vision Benefits for you and your family.
- RRSP matching program.
- Opportunities for career advancement, including the potential to enter our management training program and eventually manage your own Fountain Tire location.
We welcome interested candidates to explore this opportunity.
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