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Customer Service Consultant

3 months ago

Whitehorse, Yukon, Canada Metro Chrysler Ltd. Full time
Position Overview

As a Service Adviser at Metro Chrysler Ltd., you will play a crucial role in ensuring customer satisfaction and addressing inquiries effectively.

Qualifications
  • Education: Completion of secondary (high) school graduation certificate or equivalent experience.
  • Experience: Previous experience in a similar role is considered an asset.
Work Environment

This position is situated within the private sector of the automotive industry, where you will engage with clients and provide essential support.

Key Responsibilities
  • Respond to both written and verbal inquiries from customers.
  • Address and resolve customer complaints and concerns.
  • Provide detailed information regarding services offered and their associated costs.
  • Coordinate billing processes for services rendered.
  • Maintain accurate records and statistics related to customer interactions.
  • Collect and analyze feedback to enhance service delivery.
  • Log and manage customer complaints efficiently.
Work Conditions
  • Ability to work in a fast-paced environment.
  • Willingness to work overtime as required.
  • Capability to perform under pressure while maintaining attention to detail.
Personal Attributes
  • Punctual and reliable.
  • Strong client focus with excellent interpersonal skills.
  • Organized and efficient in communication.
  • Team-oriented with a collaborative spirit.
Screening Questions
  • Are you available for the advertised start date?
  • Are you willing to relocate for this position?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?
Benefits
  • Health Benefits: Includes dental, health care, and vision care plans.
  • Financial Benefits: Group insurance and life insurance options available.
  • Other Perks: Free parking and additional parking options available.

Employment Duration: Permanent

Language of Work: English

Work Hours: 40 hours per week