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Customer Service Consultant

3 months ago

Whitehorse, Yukon, Canada Metro Chrysler Ltd. Full time
Position Overview

As a Service Adviser at Metro Chrysler Ltd., you will play a crucial role in ensuring customer satisfaction and addressing inquiries effectively.

Qualifications
  • Education: Completion of secondary school or equivalent experience is required.
  • Experience: Previous experience in a similar role is considered an asset.
Work Environment

This position is situated within the private sector of the automotive industry, where you will engage with clients in a fast-paced setting.

Key Responsibilities
  • Respond to both written and verbal inquiries from customers.
  • Address and resolve customer complaints and concerns.
  • Provide detailed information regarding services offered and their associated costs.
  • Facilitate billing arrangements for services rendered.
  • Maintain accurate records and statistics related to customer interactions.
  • Gather and analyze relevant information to enhance service delivery.
  • Log and manage customer complaints efficiently.
Work Conditions
  • Must demonstrate attention to detail.
  • Ability to work under pressure and manage overtime as required.
Personal Attributes
  • Punctual and reliable.
  • Strong client focus with excellent interpersonal skills.
  • Organized and a team player.
Screening Questions
  • Are you available for the advertised start date?
  • Are you willing to relocate for this position?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?
Benefits
  • Health Benefits: Includes dental, health care, and vision care plans.
  • Financial Benefits: Group insurance and life insurance options available.
  • Other Perks: Free parking and additional parking facilities.

Employment Duration: Permanent

Working Language: English

Work Hours: 40 hours per week