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Customer Service Consultant

3 months ago

Whitehorse, Yukon, Canada Metro Chrysler Ltd. Full time
Position Overview

As a Service Adviser at Metro Chrysler Ltd., you will play a crucial role in ensuring customer satisfaction and addressing inquiries effectively.

Qualifications
  • Education: Completion of secondary school or equivalent experience is required.
  • Experience: Previous experience in a similar role is considered an asset.
Work Environment

This position is situated within the private sector, specifically in the automotive industry.

Key Responsibilities
  • Respond to both written and verbal inquiries from customers.
  • Manage and resolve customer complaints and concerns.
  • Provide detailed information regarding services offered and their associated costs.
  • Coordinate billing processes for services rendered.
  • Maintain accurate records and statistics related to customer interactions.
  • Collect and analyze relevant information to effectively address client feedback and inquiries.
  • Document and log customer complaints systematically.
Work Conditions
  • Ability to work in a fast-paced environment.
  • Willingness to work overtime as needed.
  • Capability to perform under pressure while maintaining attention to detail.
Personal Attributes
  • Strong punctuality and reliability.
  • Client-focused approach with excellent interpersonal skills.
  • Exceptional oral communication abilities.
  • Organized and a team player.
Screening Questions
  • Are you available for the advertised start date?
  • Are you willing to relocate for this position?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?
Benefits
  • Health Benefits: Includes dental, health care, and vision care plans.
  • Financial Benefits: Group insurance and life insurance options available.
  • Other Perks: Free parking and additional parking options.

Employment Duration: Permanent position with a standard work schedule of 40 hours per week.