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Customer Service Specialist

3 months ago

Whitehorse, Yukon, Canada Fountain Tire Full time

Step into a rewarding role at Fountain Tire Whitehorse as a full-time Service Advisor.

Compensation: $26 - $32/hour plus commission based on technician productivity.

As a key member of our front-line team, the Service Advisor plays a crucial role in delivering exceptional customer service. Your responsibilities will encompass:

  • Utilizing your product knowledge and technical skills to assist customers and foster business growth.
  • Providing accurate service estimates and obtaining customer approval for necessary work.
  • Completing sales transactions and following up with customers to gauge their satisfaction with our services.
  • Coordinating customer appointments for tire and mechanical services.
  • Advising customers on tire services, specialty tire options, wheel services, and mechanical repairs.
  • Ensuring precise billing of all products and services rendered to customers.

What qualifications are essential for success?

  • A minimum of 2 years of experience in a Service Advisor or Service Writer role is preferred.
  • A strong mechanical aptitude is essential.
  • Possession of a valid driver's license and a satisfactory driving record are prerequisites for employment.
  • Willingness to work on Saturdays.
  • Excellent time management capabilities.
  • Strong interpersonal skills and the ability to collaborate effectively within a team.
  • Capacity to thrive under pressure in a dynamic, high-volume environment.

What benefits do we provide? At Fountain Tire, we offer a supportive work environment:

  • Consistent day shifts.
  • Generous discounts for you and your family on tires, parts, and mechanical services.
  • Comprehensive Health, Dental, and Vision Benefits for you and your family.
  • RRSP matching program.
  • Opportunities for career advancement, including the potential to enter our management training program and own your own Fountain Tire location.

We welcome interested candidates to apply through our online platform.