Supportive Health Care Assistant

3 weeks ago

Surrey, British Columbia, Canada Phoenix Society Full time
Title: Health Care Aide
Position Status: Casual
Reporting to: Senior Manager, Clinical Operations and Services
Job Summary: The Health Care Aide at Phoenix Society operates under the guidance of a Licensed Practical Nurse or designated personnel, collaborating with the interdisciplinary team to facilitate client care in line with established policies, standards, and procedures.
Organizational Status: Phoenix Society is a multi-service organization situated in the Lower Mainland of British Columbia, committed to delivering accessible services and opportunities to individuals facing challenges related to addiction, mental health, housing, education, criminal justice involvement, and/or employment.
Work Performed Client Services: Foster and sustain therapeutic relationships with patients, clients, and families, providing support in accordance with established care plans. Welcome patients, assist with personal belongings, create a safe and comfortable environment, orient clients to their surroundings, and uphold confidentiality and respect for patient rights. Assist in nursing care delivery under the supervision of a Licensed Practical Nurse or designate, performing tasks such as recording vital signs, administering dressings, supporting personal hygiene, and assisting clinicians during procedures. Monitor and observe patient/client progress, symptoms, and behavioral changes, reporting significant findings to the Licensed Practical Nurse or designate. Respond to call bells and alarms, alerting the appropriate health care team member and assisting as necessary, and manage emergent situations according to unit guidelines. Utilize mechanical aids for client transport and provide assistance with positioning and transferring clients while adhering to safety techniques. Retrieve lab results and patient information from external systems. Contribute suggestions for enhancing client care and the efficient operation of the area.
Operations: Ensure a clean and safe environment, maintaining call lights within reach, making beds, and reporting any incidents or equipment issues. Prepare rooms for discharge cleaning and assist in room setup according to established procedures. Clean shared equipment and maintain supplies in various areas, notifying others of depleting stock. Participate in team meetings and training sessions.
Administration: Perform clerical duties such as answering phones, providing general information, and maintaining patient flow.
Qualifications: Post-secondary diploma in nursing assistance or a related field. 1 to 3 years of experience in trauma-informed acute or community health nursing care. Current registration with the BC Care Aide Registry is mandatory. Completion of a criminal records check with vulnerable sector screening is required. Completion of Tuberculosis Screening and Employee Immunization Record forms is necessary. First Aid and Current CPR certification is essential. A valid driver's license is required.
Skills & Knowledge: Understanding of community health nursing theory, including mental health and addictions. Proficiency in computer literacy for operating patient care information systems. Strong interpersonal skills and effective communication abilities in English. Commitment to the social sector and passion for the organization's mission.
Competencies Approach to Work: Demonstrates initiative, flexibility, and resourcefulness. Actively seeks feedback for continuous self-improvement. Manages competing tasks efficiently.
Job Knowledge & Quality of Work: High degree of relevant job knowledge and skill. Consistently produces accurate and high-quality work.
Judgement & Decision-Making: Models independent thinking and effective problem-solving skills. Makes clear and timely decisions after considering various options.
Communication & Interpersonal Skills: Expresses ideas clearly and professionally. Displays emotional intelligence and tact in sensitive situations.
Personal Leadership: Models core values of social justice and teamwork. Takes responsibility for personal actions and performance.
Teamwork & Collaboration: Works effectively with colleagues to ensure organizational success. Champions positive working relationships and communication across programs.
Who We Are: Phoenix Society is an Equal Opportunity Employer, welcoming all applicants without discrimination based on race, religion, gender identity, or any other basis covered by law.
Salary for this role ranges from $27.11 to $32.84 per hour.

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