Compassionate Health Care Assistant
4 weeks ago
Location: Surrey
Position Status: Casual
Reporting to: Senior Manager, Clinical Operations and Services
Job Summary: The Health Care Aide at Phoenix Society operates under the guidance of a Licensed Practical Nurse or designated professional, collaborating with the interdisciplinary team to facilitate client care in alignment with established policies, standards, and procedures.
Organizational Status: Phoenix Society is a multi-service organization located in the Lower Mainland of British Columbia, committed to providing accessible services and opportunities for individuals facing challenges related to addiction, mental health, housing, education, criminal justice involvement, and employment.
Work Performed Client Services:
- Build and sustain therapeutic relationships with patients, clients, and families, offering support in accordance with established care plans.
- Welcome patients, assist with the organization of personal belongings, and create a safe and comfortable environment while ensuring confidentiality and respect for patient rights.
- Support nursing care delivery under the supervision of a Licensed Practical Nurse or designate, performing tasks such as monitoring vital signs, administering dressings, and assisting with personal hygiene needs.
- Observe and document patient/client progress, symptoms, and behavioral changes, reporting significant findings to the Licensed Practical Nurse or designate.
- Respond to call bells and alarms, alerting the appropriate health care team member and assisting as needed, while managing emergent situations according to unit guidelines.
- Utilize mechanical aids for client transport and provide assistance with positioning and transferring clients using established safety techniques.
- Retrieve lab results and patient information from external systems as required.
- Contribute suggestions for enhancing client care and improving operational efficiency.
- Ensure a clean and safe environment by maintaining equipment, managing hazardous materials, and reporting incidents or safety concerns.
- Prepare rooms for discharge cleaning and assist in room setup, including laundry management and supply organization.
- Clean shared equipment and maintain supplies in various areas, ensuring adequate stock levels.
- Participate in team meetings and training sessions to enhance collaborative practices.
- Perform clerical duties such as answering phones, providing general information, and maintaining patient flow.
- Post-secondary diploma in nursing assistance or a related field (2 to 3 years).
- 1 to 3 years of experience in trauma-informed acute or community health nursing care for patients with diverse needs.
- Current registration with the BC Care Aide Registry is mandatory.
- Successful completion of a criminal records check with vulnerable sector screening is required.
- Completion of Tuberculosis Screening and Employee Immunization Record forms is necessary.
- First Aid Level 1 and current CPR certification are required.
- A valid driver's license is essential.
- Understanding of community health nursing principles, including mental health and addictions.
- Proficiency in conflict resolution and facilitation techniques.
- Computer literacy for operating patient care information systems and related software.
- Strong interpersonal and communication skills in English.
- Commitment to the social sector and alignment with the organization's mission.
- Demonstrates initiative, flexibility, and resourcefulness.
- Actively seeks feedback for continuous improvement.
- Sets and monitors goals effectively.
- Manages competing tasks efficiently.
- High level of relevant job knowledge and skill.
- Consistently produces accurate and high-quality work.
- Promotes a culture of health and safety in the workplace.
- Models independent thinking and creativity.
- Demonstrates effective problem-solving skills.
- Makes clear and timely decisions based on available options.
- Communicates clearly and professionally in verbal and written forms.
- Displays emotional intelligence and tact in sensitive situations.
- Listens to and considers others' perspectives.
- Models core values of social justice and teamwork.
- Fosters enthusiasm and commitment.
- Takes responsibility for personal actions and performance.
- Works effectively with colleagues to ensure organizational success.
- Champions positive relationships with staff and stakeholders.
- Supports an environment of openness and communication.
Salary: The compensation for this role ranges from $27.11 to $32.84 per hour.
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