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Hotel Front Desk Clerk

2 months ago


Fort Saskatchewan, Alberta, Canada Southfort Inn Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at Southfort Inn. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Management: Process group arrivals and departures, take, cancel, and change room reservations.
  • Front Desk Operations: Balance cash, complete balance sheets, and maintain an inventory of vacancies, reservations, and room assignments.
  • Clerical Duties: Perform various clerical tasks, including faxing, filing, and photocopying.
  • Communication: Answer telephone calls, relay messages, and provide customer service.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Work Experience: Will train.
  • Language: English.
  • Work Hours: 35 hours per week.
Personal Qualities
  • Attention to Detail: Maintain accuracy and attention to detail in all aspects of the job.
  • Work Under Pressure: Handle multiple tasks and responsibilities in a fast-paced environment.
  • Interpersonal Skills: Demonstrate efficient and effective communication and teamwork skills.
  • Flexibility: Adapt to changing situations and priorities.
  • Reliability: Ensure timely completion of tasks and responsibilities.