Restaurant Operations Manager
1 month ago
About the Role:
The Restaurant Service Manager is a key member of our team, responsible for ensuring exceptional guest experiences across all departments in the venue. This role requires a strong leader who can maintain seamless operations, drive sales, and promote a culture of hospitality and positive morale.
Key Responsibilities:
- Establish and maintain excellent guest service standards across all departments.
- Ensure the seamless operation of all Amusement, Food and Beverage, Guest Service, and retail operations.
- Maintain the facility's cleanliness and safety standards, including regular monitoring of the restaurant, gaming floor, redemption, mezzanine gaming areas, and restrooms.
- Complete daily, weekly, and monthly checklists, ensuring inspections are up to date according to internal and external requirements.
- Execute gaming initiatives to drive financial performance while keeping costs in line.
- Manage Groups & Events within the venue, providing exceptional guest service.
- Understand and effectively follow all Rec Room values, policies, and procedures.
- Protect and enhance the brand.
- Practice and role model Company culture.
- Recruit, interview, train, and coach venue management, and proactively plan for succession.
- Attend regular meetings with AGM, Senior Service Manager, and designated Service Managers to provide feedback, set goals, and evaluate performance.
- Deliver employee training and execute development strategies for the area of responsibility.
- Understand and implement appropriate disciplinary action for performance and behavioral management.
- Evaluate and take action to improve departmental turnover and increase employee morale by creating a supportive employee-centered environment.
- Plan, evaluate, and monitor operations in guest-facing areas to maximize sales and profitability through the efficient execution of Company programs and the maintenance of Company standards.
- Drive sales through professional execution, managing staffing and operational plans to ensure profitability.
- Manage the inventory and shrinkage of all designated departments by ensuring all inventory counts are accurately completed on time, and actioned when variances exceed budgeted amounts.
- Execute all company programs and service standards on an ongoing basis and provide feedback to the Senior Service Manager to improve the Guest service experience.
- Ensure all Players and department cashiers adhere to all cash handling policies and procedures.
- Share Best Practices across departments to increase performance levels and guest satisfaction.
- Manage the inventory and shrinkage of all designated departments.
- Accurately and efficiently maintain assigned records, Company funds, and property in accordance with Company policies and procedures.
- Ensure fair and equitable discipline, in compliance with discipline policy and severity table, implementing appropriate action(s) for performance and behavioral management.
- Investigate and action the causes of staff concerns in a timely manner to ensure we maintain a positive work environment.
- Ensure all Player and departmental scheduling requests are addressed and communicated in a timely manner.
- Maintain a working knowledge of all statutory regulations affecting restaurant health and safety, and ensure that any safety hazards are identified and rectified.
- Follow all provincial Health, Food Safety, and Liquor service legislative requirements.
Qualifications:
- 1-3 years of experience managing a high-volume restaurant or venue with a primary focus on guest service excellence.
- Post-secondary education in business and/or hospitality preferred.
- Ability to analyze and interpret the needs of customers and offer the appropriate options, solutions, and resolutions required.
- Experience in all aspects of customer service and people management.
- Demonstrated ability to lead a team during high-volume business periods in multiple departments.
- Strong working knowledge of restaurant industry principles, methods, practices, and techniques.
- Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments.
- Strong conflict resolution, negotiation, and objection handling skills.
- Ability to respond quickly in a dynamic and changing environment.
- Highly flexible, with strong interpersonal skills that allow one to work effectively in a diverse working environment.
- Proven experience in training, coaching, and mentoring supervisors and employees.
- Ability to build and maintain lasting relationships with corporate departments, key business partners, employees, and guests.
- Ability to effectively communicate both verbally and in writing.
- Ability to coordinate and organize meetings, exhibits, and other events.
- Proficient with Microsoft Office Suite.
- Required to work flexible hours, including evenings and weekends.
Working Conditions:
- Some travel may be required.
- Ability to attend and conduct presentations.
- Standing for extended periods of time.
- Exposure to hot grill or oven with temperatures as high as 350-500F.
- Exposure to walk-in refrigerator with temperatures as low as 40oF.
- Exposure to walk-in freezer with temperatures as low as 0oF.
- Manual dexterity required to use desktop computer and peripherals.
- Extended hours as required.
Inclusion & Diversity:
Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.
Accessibility:
While we appreciate all interest, only those candidates selected for an interview will be contacted.
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