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Administrative Support Specialist
2 months ago
We are seeking a highly organized and detail-oriented Regional Administrator to join our team at CB Canada. As a key member of our operations team, you will provide administrative support to our Clinical Manager and Clinical Network, ensuring seamless delivery of services and programs to our clients and customers.
Key Responsibilities- Provide administrative support to the Clinical Manager and Clinical Network, including responding to client requests and coordinating third-party requests.
- Manage and coordinate schedules of internal Service Providers in the region, ensuring timely and efficient delivery of services.
- Respond to Service Provider payment and paperwork inquiries, providing accurate and timely information.
- Assist with provider portal and troubleshooting issues, ensuring seamless communication with Service Providers.
- Work with Clinical Managers to enhance and maintain the Clinical network, identifying areas for improvement and implementing solutions.
- Provide support to the National Administrative Team Lead as needed, contributing to the overall success of our operations team.
- Minimum 2 years of experience in a professional office and customer service environment.
- Exceptional customer service delivery skills, with a focus on providing timely and accurate information.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Excellent English verbal and written communication skills, with the ability to communicate effectively with clients, Service Providers, and internal stakeholders.
- Ability to adhere to established policies, processes, and guidelines, ensuring compliance with regulatory requirements.
CB Canada is a leading provider of medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration, and innovation. As an equal opportunity employer, we are committed to employment accessibility, diversity, equity, and inclusion. We encourage applications from members of equity-seeking groups, including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.
