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Systems Administrator Operations Support Specialist
1 month ago
Foilon is seeking a highly skilled Systems Administrator Operations Support Specialist to join our team. As a key member of our IT operations team, you will be responsible for ensuring the smooth operation of our systems and infrastructure.
Key Responsibilities:- Monitor and maintain the health of our systems and infrastructure, including mainframes, Unix and Windows servers, storage, and network devices.
- Respond to high-priority requests and incidents, and participate in system recovery and service restoration efforts.
- Provide operational system updates, upgrades, and patches, and address issues that arise during these tasks.
- Initiate established recovery and escalation procedures, and implement change requests for mainframe, midrange, and network platforms.
- Ensure service level commitments to ITS clients and stakeholders are met.
- Participate in developing and delivering related training, communications, and procedural documentation.
- Participate in departmental initiatives, such as shift left and Agile monitoring.
- Participate in yearly Systrust audit and semi-annual disaster recovery exercises.
- 58 years of demonstrated experience supporting large ZOS mainframe systems.
- Demonstrated knowledge of Unix and Wintel servers, and network peripherals.
- Incident and change management experience.
- Knowledge of system and application monitoring tools.
- Knowledge of service management tools, such as eSMT, CIT, Remedy, and ITIL.
- Knowledge of communications, collaborations, and analytics tools.
- 58 years of demonstrated experience supporting large ZOS mainframe systems.
- Knowledge of Unix and Wintel servers.
- Service management tools, such as eSMT, CIT, Remedy, and ITIL.
- Flexibility with working hours, including short notice for shifts (7:00 AM to 7:00 PM, 7:00 PM to 7:00 AM, holidays, or weekends).
