Systems Administrator Operations Support Specialist

2 weeks ago


Guelph, Ontario, Canada Foilcon Full time
Job Title: Systems Administrator Operations Support Specialist

Foicon is seeking a highly skilled Systems Administrator Operations Support Specialist to join our team. As a key member of our IT operations team, you will be responsible for ensuring the smooth operation of our mainframe systems, Unix and Windows servers, and network devices.

Key Responsibilities:
  • Monitor and maintain the availability of our mainframe systems, Unix and Windows servers, and network devices 24/7/365.
  • Respond to high-priority requests and incidents in a timely and efficient manner.
  • Participate in system recovery and service restoration efforts, and attend meetings as required.
  • Provide operational system updates, upgrades, and patches, and address issues related to these tasks.
  • Initiate established recovery and escalation procedures as needed.
  • Implement change requests for mainframe, midrange, and network platforms.
  • Ensure service level commitments to ITS clients and stakeholders are met.
  • Participate in developing and delivering related training, communications, and procedural documentation.
  • Participate in departmental initiatives, such as shift left and Agile monitoring.
  • Participate in yearly Systrust audit and semi-annual disaster recovery exercises.
Requirements:
  • 58 years of demonstrated experience supporting large ZOS mainframe systems.
  • Demonstrated knowledge of Unix and Wintel servers, and network peripherals.
  • Incident and Change Management activities.
  • Knowledge of System and Application Monitoring Tools.
  • Knowledge of Service Management Tools, such as eSMT, CIT, Remedy, and ITIL.
  • Knowledge of Communications, Collaborations, and Analytics tools.
Must-Haves:
  • 58 years of demonstrated experience supporting large ZOS mainframe systems.
  • Knowledge of Unix and Wintel servers.
  • Service Management Tools, such as eSMT, CIT, Remedy, and ITIL.
  • Flexibility with working hours, including short notice for shifts (7:00 AM to 7:00 PM, 7:00 PM to 7:00 AM, holidays, or weekends).


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