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Retail Customer Service Representative

2 months ago

Guelph, Ontario, Canada Purolator Inc Full time
About the Role

Purolator Inc is seeking a highly motivated and customer-focused individual to join our team as a Retail Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, resolving customer complaints, and working collaboratively with our team to ensure excellent customer experience.

Key Responsibilities
  • Provide exceptional customer service to our customers, both in person and over the phone
  • Resolve customer complaints and issues in a timely and professional manner
  • Work collaboratively with our team to ensure excellent customer experience
  • Assist customers with shipping details and account challenges
  • Load, scan, log, and call resolution freight
  • Cash reconciliation, including deposits and key control
  • Communicate effectively with customers, team members, and management
Requirements
  • 3-12 months customer service experience preferred
  • 3-12 months retail experience preferred
  • 3-12 months using technology/POS system experience preferred
  • Ability to lift 70lbs and stand for 3 hour intervals
  • Professional communication skills, including oral and written communication and listening skills
  • Proven track record of personal responsibility and accountability, including attendance, uniform compliance, and attention to detail
What We Offer

Purolator Inc offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.