Customer Service Representative

7 days ago

Guelph, Ontario, Canada GROWMARK, Inc. Full time
Job Title: Customer Service Representative

Central Ontario FS, a division of GROWMARK, Inc., is a dynamic company that offers a unique blend of career opportunities and personal growth. As a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and driving business results.

Key Responsibilities:
  • Provide top-notch customer service to internal and external customers via phone, email, and in-person interactions.
  • Manage customer accounts, including account setup, maintenance, and closure.
  • Process customer payments and credit notes in a timely and accurate manner.
  • Act as a liaison between customers and field personnel to resolve issues and provide solutions.
  • Perform general office duties, including ordering supplies, receiving and distributing mail, and maintaining files.
Requirements:
  • Grade 12 education or equivalent.
  • Strong computer skills, including MS Excel and database management.
  • Ability to type 60 wpm or more.
  • Experience in a customer-facing role.
  • Excellent written and verbal communication skills.
  • Planning, organizational, analytical, and problem-solving skills.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for career growth and development.
  • A comprehensive benefits package, including RRSP programs and paid time off.
  • A commitment to employee health and wellness.

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