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Customer Service Representative
4 weeks ago
About the Role: As a Customer Service Representative, you will be the primary point of contact for our clients, handling incoming calls, emails, and other forms of communication. Your excellent communication skills, attention to detail, and ability to work under pressure will enable you to provide accurate and timely information to our clients.
About Us: Davidson Contract Services is a leading provider of logistics services, committed to delivering high-quality solutions to our clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.
Key Responsibilities:
- Provide exceptional customer service through timely and accurate responses to client inquiries.
- Address client complaints or concerns in a professional and courteous manner.
- Explain the type and cost of services offered, as well as any relevant procedures or policies.
- Arrange for billing for services, including estimates or quotes for credit or contract terms, warranties, and delivery dates.
- Maintain accurate records of client interactions, including receipts and other forms.
Requirements: To succeed in this role, you must possess:
- Excellent written and verbal communication skills.
- A high school diploma or equivalent.
- 1-7 months of experience in a customer-facing role.
- Ability to multitask, prioritize tasks, and work effectively under pressure.
- Basic computer skills, including proficiency in Microsoft Excel, Outlook, and Word.
- Strong problem-solving skills and attention to detail.
- Ability to maintain confidentiality and handle sensitive information with discretion.
Benefits: As a valued member of our team, you can expect to receive a competitive salary, paid time off, dental plan, health care plan, vision care benefits, group insurance benefits, life insurance, and pension plan. Additionally, you will have access to free parking and a wellness program.
Salary Range: $55,000 - $65,000 per year, depending on experience.
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