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Head of Ticket Sales and Services

3 months ago

Abbotsford, British Columbia, Canada Canucks Sports & Entertainment (CSE) Full time
Position: Director, Ticket Sales & Service

Department: Canucks Sports & Entertainment

Reports to: Chief Operating Officer

Overview:
The Director of Ticket Sales & Service collaborates closely with the COO to formulate and execute strategic departmental plans alongside tactical and operational initiatives for Membership, Flex, Partial and Group Sales, Membership Services, and single game ticket sales.

KEY RESPONSIBILITIES:

(Additional Duties May Be Assigned As Necessary)

Ticket Sales Management:
  1. Guide, inspire, and develop the ticket sales team to achieve departmental objectives and individual growth plans.
  2. Implement a comprehensive sales strategy encompassing full season, partial season, group tickets, and single game sales.
  3. Partner with relevant stakeholders to design and deploy technological solutions (e.g., CRM systems).
  4. Collaborate with organizational executives on initiatives that align with the strategic goals of the company.
  5. Work in tandem with other sales personnel to support sales targets and retention strategies.
  6. Enhance overall departmental member service and renewal initiatives.
  7. Contribute as a dedicated and responsible member of the ticketing team, playing a vital role in the strategic planning process.
Membership Services Leadership:
  1. Guide, inspire, and develop the membership team to achieve departmental objectives and individual growth plans.
  2. Oversee a select number of Membership accounts as necessary.
  3. Support the Team Lead of the membership team in delivering our membership program effectively.
  4. Execute the onboarding plan for new members in collaboration with the Membership Sales team.
  5. Coordinate with other membership team members on planning and executing member events and value-added service programs.
  6. Collaborate with the Business Intelligence team to develop CRM tracking, data collection, and analytics aimed at enhancing member retention, communication, and program development.
  7. Proactively research industry best practices and provide insights to the COO.
  8. Serve as the primary problem solver for various member concerns raised by the Membership team.
  9. Act as a liaison among Premium Membership, Premium Sales, Hospitality, Housekeeping, Ticket Centre, Engineering, Corporate Partnerships Activation, and Event Service teams regarding operational and service requirements on event days.