Case Management Coordinator

4 weeks ago

Vancouver, British Columbia, Canada College of Physicians and Surgeons of BC Full time

Employment Type: Full-time, permanent

Position Overview

Under the supervision of the clinical manager and in alignment with organizational policies, the Case Management Coordinator plays a crucial role in overseeing complaint documentation and collaborating with various stakeholders within the complaints division.

Key Responsibilities

The responsibilities of this role encompass, but are not limited to, the following:

Management of Complaint Documentation
  • Serve as a point of contact among all parties involved in each complaint.
  • Initiate, maintain, and archive complaint records.
  • Distribute standard correspondence to complainants and relevant medical professionals.
  • Conduct acknowledgment calls to complainants and registrants involved.
  • Oversee the tracking system and send out standard letters as needed.
  • Evaluate complaint materials for potential risks and escalate issues as required.
  • Ensure complaint files are thorough, consistent, and accurate, including necessary redactions of personal data.
  • Monitor follow-up actions resulting from case resolutions.
  • Document and file committee meeting minutes.
Administrative Support for the Complaints Division
  • Compose correspondence and various reports or documents.
  • Participate in interviews with medical professionals and regulatory representatives.
  • Take clear and organized notes during interviews.
  • Address telephone inquiries from medical professionals and the public regarding the complaint process.
  • Assist in preparing materials for committee meetings as necessary.
  • Digitally archive complaint documentation.
  • Perform additional administrative tasks as required.
Qualifications and Skills

Essential qualifications and skills include:

  • Completion of secondary education complemented by a two-year diploma in office administration or an equivalent combination of education and experience; post-secondary education is a plus.
  • Proven ability to operate effectively under pressure and engage with diverse individuals in sensitive situations.
  • Strong interpersonal skills to facilitate resolution in complex scenarios.
  • Understanding of professional regulatory frameworks is advantageous.
  • Experience in healthcare or familiarity with medical terminology is preferred.
  • Proficient in Microsoft Office Suite, including Word, Outlook, Excel, and Teams.
  • Ability to prioritize tasks and manage workload efficiently.
  • Capability to work independently as well as collaboratively within a team.
  • Maintain composure during high-pressure situations.
  • Exercise sound judgment in recognizing authority limits and safeguarding confidential information.
  • Exceptional critical thinking, analytical, and problem-solving abilities.
  • High attention to detail with the capacity to manage multiple tasks in a dynamic environment.
  • Strong written and verbal communication skills.
  • Excellent editing and proofreading capabilities.
  • Previous experience interacting with patients or the public is beneficial.

Compensation: The salary range for this position is between $48,278 and $60,347 annually.

The organization is dedicated to fostering a diverse, equitable, and inclusive workplace. All qualified candidates are encouraged to apply, regardless of their background or identity. Accommodations are available upon request for candidates participating in the recruitment process.

The College of Physicians and Surgeons of BC acknowledges the traditional territories of the Coast Salish peoples and respects the rights and titles of BC First Nations.

Application Process: All applications must be submitted through the official College website. Only candidates selected for an interview will be contacted.

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