Senior Deposit Operations Manager

3 days ago


Saskatoon, Saskatchewan, Canada Equitable Bank Full time
About the Role

We are seeking a highly skilled and experienced Senior Administrator to join our Deposit Operations team at Equitable Bank. As a key member of our team, you will provide support to the Manager, Deposit Operations and assist with the day-to-day management of the administrative team.

Key Responsibilities
  • Administration and Management
    • Assist the Manager with monitoring productivity for volume and client turnaround time to ensure outstanding customer service.
    • Continuously improve administration processes and assist with the review of daily exception, audit, and government reports.
    • Assist with the preparation of various analytics and reporting.
  • Customer Service and Quality Assurance
    • Demonstrate a strong commitment to outstanding customer service levels with awareness of timelines and process commitments.
    • Play a key role in handling, responding to, or reporting any complaints received.
    • Ongoing review of existing processes and controls to identify areas of improvement and recommend solutions to the Manager.
  • Reporting and Reconciliation
    • Assist with the preparation of year-end tax filings and submission to CRA.
    • Assist with or share responsibility for the daily reconciliation of various accounts.
  • Compliance & Audit Support
    • Assist in ensuring all work processed complies with established policy and procedures, including AML, CDIC, Privacy, and pension and registered plan regulations.
    • Review daily overnight audit reports for client name changes, rate differentials, registration changes, and other key items.
Requirements
  • Minimum 5 years of experience in the Deposit Industry.
  • Post-secondary education.
  • Strong leadership and commitment to outstanding customer service.
  • Sound knowledge of the deposit services industry, internal banking platforms, and other transactional systems.
  • Ability to motivate and engage people in a rapid growth environment.
  • Robust problem-solving and process improvement abilities.
  • Strong attention to detail.
  • Strong knowledge of regulations affecting the business, such as Privacy (PIPEDA), Deposit Type Instruments Regulations (DTIR), CDIC, CRA reporting, FCAC complaint handling, pension and registered plan regulations, and Legislative compliance.
  • Strong oral and written communication skills.
  • Ability to work independently or within group or team environments.
  • Very strong organizational and time management skills, able to manage deadlines, be detail-driven, and have the ability to multitask.
  • Proficiency with MS Office (specifically Word and Excel).
  • Proven ability to thrive in a constantly changing environment and perform well in a high-volume, high-intensity environment.
About Us

Equitable Bank is a leading Canadian bank that is committed to delivering exceptional customer service and innovative banking solutions. We are a big and growing family that serves over 670,000 people across Canada through Equitable Bank, Canada's Challenger BankTM, and have been around for over 50 years. Our customers have named our EQ Bank digital platform one of the top banks in Canada on the Forbes World's Best Banks list since 2021.



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