Claims Management Expert, Liability

1 week ago


Montreal, Quebec, Canada Zurich Australian Insurance Ltd. Full time
About the Role

We are seeking a highly skilled Senior Claims Specialist, Liability to join our team at Zurich Australian Insurance Ltd. As a key member of our claims management team, you will be responsible for handling complex liability claims for large corporations, multinationals, and international insureds.

Key Responsibilities
  • Claims Assessment and Investigation
    • Determine liability by gathering and analyzing relevant facts, utilizing applicable law and principles of negligence.
    • Perform review of coverage, addressing coverage issues and determining whether the loss falls within the coverage.
  • Claims Resolution and Negotiation
    • Work to achieve timely resolution of claims by developing case strategy, developing a case evaluation, and escalating issues as appropriate.
    • Negotiate settlement of claims by establishing an appropriate negotiation strategy and utilizing available tools and resources within authority limits.
  • Customer Service and Communication
    • Ensure customer service by proactively communicating information, responding to inquiries, and following customer protocols.
  • Expense Management and Reporting
    • Manage expenses by working within vendor-approved networks and managing scope of work assigned to outside contractors.
Requirements
  • Education and Experience
    • Bachelor's Degree and 3 or more years of experience in the Claims or Insurance area.
    • OR
    • College Degree and 5 or more years of experience in Commercial claims handling.
    • OR
    • Zurich Certified Insurance Apprentice, including an Associate Degree and 3 or more years of experience in Claims or Insurance area.
    • Completion of Zurich Claims Training Program and 3 or more years of experience in the Claims or Insurance area.
  • Language and Communication Skills
    • Business writing and presentation skills in both English and French.
    • Proficiency with Office 365 productivity tools and apps.
About Us

Zurich Australian Insurance Ltd. is a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Australian commercial market. We offer the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Our team is passionate about delivering exceptional service and providing innovative solutions to our customers.



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