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Claims Specialist

2 months ago

Montreal, Quebec, Canada Swiss Re Full time

About the Team

We are a highly skilled team of risk management professionals located in various offices throughout Canada and the U.S. Our department works closely with colleagues in Market Solutions, Underwriting, Product Development, Actuarial Science, and Human Resources. We are proud to deliver unparalleled customer service to our business partners and clients. We are looking for a new colleague to help us continue to raise the bar in claims management.

About the Role

Are you experienced in the handling of professional liability claims? Do you have a passion for analyzing and presenting claims data and trends using tools such as Excel and PowerPoint? Are you motivated by working in a highly collaborative environment? This is a rare opportunity for a dedicated professional to join our dynamic FinPro & Casualty Claims team with the backing of Swiss Re's strong industry reputation.

Reporting to the Canada FinPro & Casualty Claims Manager, we are seeking a claims professional with a real passion for providing exceptional customer service. Employing excellent adjudications skills, you will independently handle professional liability and casualty claims from first notice to resolution while also working closely with the underwriting and product development team. We are looking for someone with data analytics skills as we build the Claims Team of the future. If you are a proactive claim professional, a strategic thinker and confident decision maker who is organized and can work well both independently and as part of a team, we would love to talk to you about this role.

You will either be based in our Toronto office under a flexible work environment or telework out of the Montreal, Quebec region. We are looking for someone who also has an interest in career development and the desire to further develop their skills. We are a diverse and inclusive team that works well in a collaborative environment while fostering and developing independent thought.

Your Responsibilities

  • Handle a caseload of Errors & Omissions (E&O) and casualty claims from first report to final resolution
  • Direct independent adjusters, appraisers, experts, and coverage/defense counsel
  • Maintain strong customer focus by aggressively and proactively researching issues, providing support, and assuring customer satisfaction in a timely fashion
  • Support Underwriting team needs for claim information and consultation on coverages
  • Investigate, evaluate, and settle claims, applying technical knowledge and people skills to effect fair and prompt claim resolution
  • Complete detailed reviews of claim-related issues, including coverage, liability, and damage, and document the claim file appropriately
  • Set and maintain appropriate and timely indemnity and expense reserves
  • Travel up to 10% of the time to attend client/broker meetings, mediations, trials, etc.
  • Comply with all legal and regulatory requirements

About You

  • 1-3 years' experience handling professional liability (E&O) claims
  • Proficient at analyzing and presenting claims data and trends using tools such as Excel and PowerPoint
  • A university degree or equivalent
  • Bilingual in English/French is an asset
  • Possess or willing to pursue a Chartered Insurance Professional (CIP) designation
  • Possess or willing to acquire adjuster licenses as needed for various jurisdictions (i.e., New Brunswick, Newfoundland, PEI)
  • Strong analytical, negotiation, and influencing skills
  • Excellent verbal, interpersonal, and written communication skills
  • Self-starter requiring minimal direct supervision
  • 5-10% travel