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Technical Support Team Lead

2 months ago

Abbotsford, British Columbia, Canada Charsobe Food Group Ltd Full time
Job Title: Technical Support Supervisor

We are seeking a highly skilled Technical Support Supervisor to join our team at Charsobe Food Group Ltd. As a Technical Support Supervisor, you will be responsible for providing technical assistance to our employees and ensuring the smooth operation of our computer systems.

Key Responsibilities:
  • Provide technical support to employees experiencing difficulties with computer systems
  • Consult technical manuals and other documents to research and implement solutions
  • Provide training and guidance to employees in response to identified difficulties
  • Collect and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, ensuring proper installation of cables, operating systems, or appropriate software
Requirements:
  • 1 year to less than 2 years of experience in a technical support role
  • Excellent oral communication skills
  • Ability to work in a fast-paced environment and under pressure
  • Attention to detail and ability to multitask
  • Team player with excellent leadership skills
Working Conditions:
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Handling heavy loads
Language:
  • English
Work Schedule:
  • 35 to 40 hours per week