Accounts Receivable Specialist

4 weeks ago

Pickering, Ontario, Canada goeasy Full time

If you are seeking to be part of a rapidly expanding organization, goeasy is the ideal choice for you. Recognized as a Great Place to Work, goeasy has also been honored as Canada's Most Admired Corporate Cultures, one of the GTA's Top 100 Employers, and among Canada's Top 50 Fintechs.

We are currently looking for a Billing and Collections Representative within our Lendcare division. This role is essential in ensuring the financial stability of our organization. You will be responsible for a range of tasks that are vital for delivering exceptional customer service and performing administrative duties with precision.

Key Responsibilities:

  • Communicate with clients via phone and email to provide outstanding service by resolving inquiries and presenting solutions related to their accounts.
  • Prepare and distribute essential billing documents, including balance statements, transaction histories, payment plans, and agreements.
  • Document and categorize customer interactions, financial transactions, feedback, and complaints for organized tracking and resolution.
  • Assess the performance of Collection Agents and assist in enhancing collection strategies and customer service protocols.
  • Ensure adherence to company standards through thorough file evaluations and follow-ups.
  • Process payments accurately and verify account information to ensure proper setup and documentation.
  • Handle account restructures, including data entry in the Asset system, preparation of amendments, and customer confirmation of modified loan terms.
  • Identify and annotate accounts to support the debt sale process and improve debt recovery efforts.
  • Proactively identify and address potential fraud or discrepancies in customer transactions.

Qualifications:

  • At least one year of experience in customer service, administrative, or support roles.
  • Experience with Asset and Edge systems is highly preferred.
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook).
  • Strong attention to detail and accuracy.
  • Excellent organizational skills with the ability to multitask, prioritize, and manage time effectively.
  • Able to work efficiently both independently and collaboratively within a team.
  • Must be available for full-time work.

About Us:

As a publicly-traded entity on the TSX, goeasy Ltd has achieved over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, we provide non-prime leasing and lending services through our brands: easyhome, easyfinancial, and LendCare. Our offerings include a diverse range of financial products and services such as lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing for merchants across various sectors.

Our Commitment:

At goeasy, we believe in fostering a workplace where diversity, inclusion, and equal opportunity are paramount. We are dedicated to creating a culture where everyone feels valued and empowered to reach their full potential. As an equal opportunity employer, we provide accommodations for applicants upon request throughout the recruitment process.

Additional Information: All candidates considered for employment must successfully complete a criminal background check, credit check, and verification of their work experience.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.

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