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Accounts Receivable Specialist

3 months ago

Pickering, Ontario, Canada goeasy Ltd. Full time

Overview:

At goeasy Ltd., we are a leading provider of non-prime leasing and lending solutions in Canada. We are currently seeking a Billing and Collections Representative for our Lendcare division, who will be instrumental in ensuring the financial stability of our organization. This role encompasses a range of essential duties aimed at delivering superior customer support and executing administrative tasks with precision.

Key Responsibilities:

  • Communicate with clients via phone and email to provide outstanding service by resolving inquiries and offering solutions related to their accounts.
  • Prepare and distribute critical billing documents including balance statements, release letters, transaction histories, payment schedules, and contracts.
  • Document and categorize customer interactions, financial transactions, feedback, and complaints for organized tracking and resolution.
  • Assess the performance of Collection Agents and contribute to the enhancement of collection strategies and customer service practices.
  • Ensure adherence to company protocols through thorough file audits and follow-ups.
  • Accurately process payments and confirm account details to ensure proper setup and documentation.
  • Oversee account restructures, including data entry in the Asset system, preparation of addendums, and customer confirmation of modified loan terms.
  • Identify and annotate accounts to streamline the debt sale process and improve debt recovery efforts.
  • Proactively identify and address potential fraud or discrepancies in customer transactions.

Qualifications:

  • At least one year of experience in customer service, administrative, or support roles.
  • Knowledge of Asset and Edge systems is highly advantageous.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook) is required.
  • Exceptional attention to detail and accuracy.
  • Strong organizational skills with the ability to multitask, prioritize tasks, and manage time effectively.
  • Ability to work independently as well as collaboratively within a team.
  • Must be available for full-time work.

Work Schedule:

The position requires availability Monday to Friday with specific shifts during the week and one Saturday per month.

About goeasy Ltd:

goeasy Ltd. is a publicly-traded company recognized for its exceptional shareholder returns and commitment to customer service. We provide a wide array of financial products and services, including lease-to-own merchandise, unsecured and secured installment loans, and point-of-sale financing. Our subsidiary, LendCare Capital Inc., specializes in consumer finance and technology, empowering businesses to enhance their revenue through comprehensive financing solutions.

Commitment to Diversity:

At goeasy, we value diversity and inclusion in our workplace. We strive to create an environment where all employees feel valued and can reach their full potential. We are an equal opportunity employer and provide accommodations for applicants upon request throughout the recruitment process.

Additional Information:

All candidates considered for employment must successfully complete a criminal background check, credit check, and verification of their work experience.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.