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Accounts Receivable Specialist

3 months ago

Pickering, Ontario, Canada goeasy Full time

If you are seeking an opportunity with one of Canada's rapidly expanding organizations, goeasy is the ideal environment for you. Recognized as a Great Place to Work, and celebrated for our Corporate Culture, we are committed to attracting the most talented individuals to our workforce.

We are currently looking for a Billing and Collections Representative for our Lendcare division, who will be instrumental in upholding our financial integrity. This role encompasses a variety of essential duties that are vital for delivering exceptional customer support and executing administrative tasks with precision.

Key Responsibilities:

  • Communicate with clients via phone and email to provide outstanding service by resolving inquiries and offering solutions related to their accounts.
  • Prepare and distribute essential billing documents, including balance statements, release letters, transaction histories, payment schedules, and contracts.
  • Document and organize customer interactions, financial transactions, feedback, and complaints for effective tracking and resolution.
  • Assess the performance of Collection Agents and contribute to the enhancement of collection strategies and customer service practices.
  • Ensure adherence to company policies through thorough file reviews and follow-ups.
  • Process payments accurately and verify account information to ensure proper setup and documentation.
  • Handle account restructures, including data entry in the Asset system, preparation of addendums, and customer confirmation of modified loan terms.
  • Identify and annotate accounts to streamline the debt sale process and improve debt recovery efforts.
  • Proactively identify and address potential fraud or discrepancies in customer transactions.

Qualifications:

  • At least one year of experience in customer service, administrative, or support roles.
  • Familiarity with Asset and Edge systems is highly advantageous.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook) is essential.
  • Exceptional attention to detail and accuracy.
  • Strong organizational skills with the ability to multitask, prioritize tasks, and manage time effectively.
  • Able to work efficiently both independently and as part of a collaborative team.
  • Availability for full-time work.

About Us:

We are a publicly traded company with a remarkable track record of shareholder returns. goeasy Ltd is a Canadian enterprise that offers non-prime leasing and lending services through various subsidiaries. We provide a diverse range of financial products and services, including lease-to-own merchandise, unsecured and secured installment loans, and point-of-sale financing.

Why Choose Us:

Diversity, Inclusion, and Equal Opportunity Employment

At goeasy, we believe that our success is rooted in our ability to create an inclusive work environment where everyone can thrive. We are dedicated to fostering a culture that celebrates diversity and ensures that every employee feels valued and empowered. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request throughout the recruitment process.

Additional Information: All candidates considered for employment must successfully complete a criminal background check, credit check, and validation of their work experience.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted.