Senior Order Support Coordinator

3 weeks ago

Vancouver, British Columbia, Canada Best Buy Full time

Senior Order Support Coordinator - Business Operations

We are seeking a highly skilled Senior Order Support Coordinator to join our Best Buy Business team. As a key member of our operations team, you will be responsible for overseeing the ordering process through various sales channels.

Key Responsibilities:

  • Monitor and analyze sales channels for new incoming orders to ensure they meet Best Buy Business order processing requirements.
  • Collaborate with Buy Business Account Management and Best Buy Business Customer Service teams to resolve issues related to order processing.
  • Ensure accurate and timely product tracking details are updated within internal and external systems.
  • Utilize expertise to resolve escalated issues with internal and external partners.
  • Work with internal stakeholders to update, bug fix, or enhance sales processing tools.
  • Provide regular progress updates on open orders to account managers.

Requirements:

  • 1-3 years of retail experience.
  • 1-3 years of administrative experience.
  • 1-3 years of experience in the Business to Business environment.
  • 3-5 years of retail experience or process improvement experience.
  • Advanced Microsoft Excel skills.

Why Best Buy:

  • Remote-first work environment.
  • Employee discounts on tech products.
  • Flexible health benefits and wellness program.
  • TFSA and RRSP programs.
  • 100% matched company pension plan.
  • Training programs to build new and transferable skills.

About Best Buy:

As Canada's destination for the coolest tech, Best Buy offers a dynamic work environment that values inclusivity and belonging. We are committed to providing employees with opportunities to grow and develop their skills.

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