Community Engagement Manager
3 weeks ago
Community Engagement Manager
The Community Engagement Manager oversees the collaborative service sectors of Quality Assurance, Training, Underwriting, and Administration, focusing on strategic planning and assessment of departmental initiatives. This role is crucial in enhancing the team's performance and efficiency in aligning with the strategic goals of FamGuard Group of Companies.
Reporting directly to the VP of Service & Strategic Partnerships, the key responsibilities include:
- Implementing quality management principles to enhance operational effectiveness.
- Ensuring the seamless functioning of Shared Services divisions.
- Upholding service standards in accordance with corporate expectations.
- Attracting new clientele and addressing customer grievances.
- Fostering a high-performing team and effectively managing performance metrics.
- Supporting team members and representing the organization within the insurance sector.
- Providing insights and updates to the VP of Service and Strategic Partnerships.
- Overseeing departmental operations to achieve optimal efficiency.
- Performing additional responsibilities as required.
Qualifications
- Bachelor's degree in business or a related field.
- Insurance licenses and experience in a leadership capacity.
- Background in a call center environment and underwriting insurance.
- Outstanding communication and organizational abilities.
- Proficiency in Microsoft Office Suite.
- Ability to communicate in French is considered advantageous.
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