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Community Engagement Manager
2 months ago
Community Engagement Manager
The Community Engagement Manager oversees the shared service functions related to Quality Assurance, Training, Underwriting, and Administration. This role involves strategic planning and assessment of departmental initiatives to ensure alignment with the operational goals of FamGuard Group of Companies.
Reporting directly to the Vice President of Service & Strategic Partnerships, the key responsibilities include:
- Implementing quality management principles to enhance operational efficiency and productivity.
- Ensuring the seamless functioning of the Shared Services departments.
- Upholding service standards that are consistent with corporate expectations.
- Attracting new clientele and addressing customer grievances effectively.
- Developing a high-performing team and managing their performance with precision.
- Supporting team members and representing the organization within the broader insurance sector.
- Providing relevant updates to the Vice President of Service and Strategic Partnerships.
- Overseeing departmental operations to achieve optimal efficiency.
- Performing additional responsibilities as required.
Qualifications
- Bachelor's degree in business or a related field.
- Insurance licenses and prior experience in a supervisory capacity.
- Background in a call center environment and underwriting practices.
- Outstanding communication and organizational abilities.
- Proficiency in Microsoft Office Suite.
- Ability to communicate in French is considered advantageous.
