Bilingual Customer Support Representative

3 weeks ago


Winnipeg, Manitoba, Canada On Side Restoration Services Ltd. Full time
Bilingual Customer Support Representative – Remote

Location: Remote

Compensation: $42,000 – $45,000 / year (Full-time, Permanent)

Important Note:

To be considered for this position, applicants must provide responses to the required Skill-Based questions along with their resume.

Applicants must have legal authorization to work in Canada.

About the Role:

On Side Restoration Services Ltd. is seeking a Bilingual Customer Support Representative to enhance our dynamic support team. This role allows for remote work from any location where we have a branch.

The primary goal of our customer support team is to ensure that all customer inquiries are addressed promptly, professionally, and courteously. Representatives are tasked with delivering positive interactions by adhering to our service standards.

Key Responsibilities:

  • Assist customers in initiating their restoration requests via phone and email.
  • Create electronic files for customers by documenting property damage details and relaying this information to branch offices.
  • Maintain effective communication with all stakeholders to meet project requirements.
  • Manage customer emergencies related to water, fire, or mold damage while fostering trust through open communication.
  • Provide accurate and comprehensive information to both internal and external customers using appropriate technology.
  • Handle emergency calls from property managers and coordinate with project managers for urgent dispatch.
  • Address or escalate complaints, offering suitable solutions and ensuring follow-up for resolution.

Qualifications:

  • Fully bilingual in English and French, with the ability to communicate effectively with clients and colleagues.
  • Minimum of 2 years of experience in delivering outstanding customer service.
  • Proficient with technology and quick to learn new software.
  • Genuine enthusiasm for assisting others and resolving issues.
  • Strong adaptability to changes in business needs, ensuring smooth transitions.
  • Willingness to work flexible schedules as required by business demands.

What We Offer:

As a well-established company in a growing sector, we value our employees and strive to create a fulfilling work environment. We offer competitive benefits, including an employee assistance program, comprehensive health plans, and opportunities for professional development and advancement.

Join us in our mission to restore properties and support our clients through challenging times. With over 1,800 dedicated employees across Canada, we are excited to continue growing and look forward to welcoming new talent to our team.



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